Junior Sevilla Martinez Client Relationship and Sales Coordinator

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Account Manager/Retention Specialist

Hawx Pest Control

Apr 2025 - Jan 2026 (10 months)

Managed client accounts to ensure retention and long-term satisfaction by addressing customer concerns, delivering tailored solutions, analyzing feedback for improvement opportunities, and collaborating with sales and operations teams to provide high-quality service. Additionally, I verified and maintained accurate home insurance documentation for all customers, ensuring that their policies were active and up-to-date, which contributed to a seamless account management process and enhanced customer trust. This attention to detail in commercial insurance documentation further supported our commitment to exceptional customer service and operational efficiency.

Sales and Customer Service Operation supervisor

Startek Honduras

Jun 2024 - Apr 2025 (11 months)

Managed daily operations to ensure efficient workflows and achievement of performance targets while supervising and training a team of 16 employees, coordinating cross-functional teams to resolve issues, and monitoring KPIs to ensure compliance with company standards and objectives.

Customer Service and sales specialist

Startek Honduras

May 2022 - Jun 2024 (2 years 2 months)

Customer Service professional with strong sales experience, focused on building client relationships, identifying needs, and converting interactions into sales opportunities. Proven track record of meeting goals through effective communication, follow-ups, and a results-driven approach.

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Customer Success Advisor

Home Advisor powered by Angie

Jan 2021 - Feb 2023 (2 years 2 months)

As a Customer Success Advisor, I drove roofing sales by connecting homeowners with qualified roofing contractors, qualifying leads, setting appointments, and actively following up to ensure successful deal closures. I supported contractors throughout the sales process to maximize conversion and customer satisfaction. Additionally, I managed billing inquiries by providing customers with access to their invoice history, which enhanced transparency and trust in our services. My experience with commercial insurance also allowed me to address customer concerns regarding their home insurance, ensuring they felt secure and informed throughout the process.

Junior Sevilla Martinez

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