Julio Ivan Bustos Amaya
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Julio Ivan Bustos Amaya

Julio Ivan Bustos Amaya

About

Detail

Monterrey, Nuevo Leon, Mexico
Contact Julio regarding: 
work
Full-time jobs
Starting at USD9/hour
Flexible work
Starting at USD10/hour
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Finding mentors
groups
Networking

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • P
    CRM Appointment Setter.
    Puntos de Sabiduria.
    Oct 2024 - May 2025 (8 months)
    Prospecting potential customers offering them a paid consultation for financial instruments, if the customer is interested we book for the next day or the same week. KPIs: 60-100 calls p/day, Conversion rate 15%. Web: https://www.puntosdesabiduria.com/
  • T
    CRM - Appointment Setter.
    TOP AGENTS
    Aug 2022 - Oct 2024 (2 years 3 months)
    TOP AGENTS. CRM - Appointment Setter 08/2022 – 10/2024. Appointment Setting and CRM Management. Prospecting customers in urban areas about Solar Panel deals or Preemptive Roof Inspections. Convincing customers about switching to green, renewable solar panel energy and roof inspections. KPIs 200calls per day. QA over weekly 80% averge
  • R
    CSR, Back Office.
    ResultsCx.
    Aug 2021 - Oct 2022 (1 year 3 months)
    CSR and BIlling Agent for the Home Depot Work from Home Campaign. Creating Project Orders and Work Orders for the entirety of the Home Depot Areas. Prepaid Billing and solving billing issues for any project. Handling and sending important emails about current or past projects. We also resolved any issues the customer might have about the current project with the affiliated contractor. Metrics: 15 new work orders p/day, QA over 80%, First Call Resolution 85%.
  • T
    CSR and Tech Support Agent.
    Teleperformance Monterrey Centro.
    Jan 2020 - Mar 2021 (1 year 3 months)
    Tech Support and CSR lvl 1 for the HughesNet campaign. Helping the customers with issues regarding their satellite internet modem/connection, by troubleshooting and coming up with a solution without having to escalate. We also did Billing and resolve any type of billing issue that might appear on the accounts. KPIs: Handle time around 15 minutes p/call, QA over 80%. Monitored at least twice a week.
  • G
    Sales Agent.
    Global Telesourcing.
    Jan 2015 - Feb 2018 (3 years 2 months)
    Outbound Sales Agent for the Xfinity Home Campaign. Contacting customers with outdated packages and offered them to upgrade to a better bundle package including the new home security system. KPIs: 250 calls per day and had to convert at least 5% weekly. QA over 80%.
Education verified_user 0% verified
  • U
    Administration
    UNIVERSIDAD DEL VALLE DE MÉXICO.
    Aug 2015 - Jan 2018 (2 years 6 months)