Julio Ivan Bustos Amaya

Julio Ivan Bustos Amaya

About

Detail

Virtual Assistant
Monterrey, Nuevo Leon, Mexico
Contact Julio regarding: 
work
Full-time jobs
Starting at USD9/hour
Flexible work
Starting at USD10/hour
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Finding mentors
groups
Networking

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • P
    CRM Appointment Setter.
    Puntos de Sabiduria.
    Nov 2024 - Feb 2026 (1 year 4 months)
    Prospecting potential customers offering them a paid consultation for financial instruments, if the customer is interested we book for the next day or the same week. KPIs: 60-100 calls p/day, Conversion rate 15%. Web: https://www.puntosdesabiduria.com/
  • W
    Hotel Bookings public Remote experience
    Where and When Agents
    Apr 2024 - Current (2 years 3 months)
    Worldwide Hotel Reservations, provide hotel information, amenities, trip logistics and special booking deals. KPIs: 500+ calls weekly, 80%+ Weekly QA, Daily and Biweekly 15+% Conversion Rate.
  • T
    CRM - Appointment Setter.
    TOP AGENTS
    May 2023 - Nov 2024 (1 year 7 months)
    TOP AGENTS. CRM - Appointment Setter 08/2022 – 10/2024. Appointment Setting and CRM Management. Prospecting customers in urban areas about Solar Panel deals or Preemptive Roof Inspections. Convincing customers about switching to green, renewable solar panel energy and roof inspections. KPIs 200calls per day. QA over weekly 80% averge
  • R
    CSR, Back Office.
    ResultsCx.
    Mar 2020 - May 2023 (3 years 3 months)
    Handling Project Orders and Work Orders for all the Home Depot Sections. CSR and Billing. Administrate all Communications Channels through CRM and related apps. KPIs: 60-80 work orders p/day, Weekly QA Evaluations over 80%, First Call Resolution 85%.
  • T
    CSR and Tech Support Agent.
    Teleperformance Monterrey Centro.
    Jan 2017 - Mar 2020 (3 years 3 months)
    Tech Support and CSR lvl 1 for the HughesNet campaign. Helping the customers with issues regarding their satellite internet modem/connection, by troubleshooting and coming up with a solution without having to escalate. We also did Billing and resolve any type of billing issue that might appear on the accounts. KPIs: Handle time around 15 minutes p/call, QA over 80%. Monitored at least twice a week.
  • G
    Sales/Upselling Agent
    Global Telesourcing.
    Jan 2014 - Jan 2017 (3 years 1 month)
    Outbound Sales Agent for the Xfinity Home Campaign. Cold calling, contacting customers for upselling, upgrading their bundle package deal. KPIs: 250 calls per day and had to convert at least 5% weekly. QA over 80%.
Education verified_user 0% verified
  • U
    Administration
    UNIVERSIDAD DEL VALLE DE MÉXICO.
    Mar 2014 - Apr 2017 (3 years 2 months)