Julio FLores

Sr. Inside Sales Agent

Allied Global BPO

Jan 2022 - Current (3 years 8 months)

• Manage a pipeline of cold, warm, and hot leads, systematically re-engaging prospects to maximize conversion rates. • 60 - 100+ (manual) outbound calls daily, spending 80% of the time on the phones. • Conduct in-depth discovery calls to assess prospect fit and uncover key pain points. • Maintain and update CRM systems. • Deliver demos based on client needs. • Collaborated with acquisitions specialists to refine lead handoff strategies, boosting closing rates and revenue generation. • Tracked performance metrics such as handoff success rates, talk times, and appointments generated. • Consistently closed qualified leads. • Support management and training as a Subject Matter Expert (SME) for a third of my shift, lever

Inbound Sales, Customer Service

Allied Global BPO

Dec 2019 - Jan 2022 (2 years 2 months)

Professional Summary Voice sample: https://voca.ro/187yz2PTS4dx Battle-tested B2B and B2C Sales Account Executive, experienced in lead generation, lead management, and sales. With a customer-centric approach focused on providing value, building trust, and rapport with potential customers by asking probing questions that lead to solutions and customer satisfaction, rather than pushing sales onto consumers. Expert in qualifying inbound leads, reviving old, cold leads, and fetching new leads online. Providing tailored product demos according to the client's needs. Very efficient with HubSpot, Google Workspace, and AI tools like ChatGPT. Adept at managing full sales cycles—from discovery to client handoff—while maintaining organized pipelin

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English Teacher

Calusac - Usac

Jul 2008 - Jun 2019 (11 years)

I taught English as a Second Language to all levels, focusing on developing students' language skills through interactive and engaging lessons. Additionally, my experience with ZoomInfo has enhanced my ability to communicate effectively across diverse groups, which has proven beneficial in tailoring my teaching methods to meet the needs of all students. Furthermore, my familiarity with Microsoft 365 has allowed me to create and share educational materials efficiently, streamlining lesson planning and communication with students. My background in customer service has also equipped me with the skills to engage with individuals of all ages and backgrounds, fostering a supportive and inclusive learning environment.

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Customer Support Specialist

Calusac - Usac

Jan 2000 - Jun 2008 (8 years 6 months)

• In this formative role within the education sector, I supported a diverse community of students, parents, and academic staff. • Enrollment & Academic Guidance: I provided support as students and parents navigated enrollment procedures, course selections, and administrative queries, ensuring a smooth educational journey for all parties involved. Additionally, I utilized my training in accounting to assist with payment processing and invoice management, ensuring compliance with financial procedures and regulations, which contributed to the overall efficiency of the support services provided. My understanding of corporate compliance and GDPR principles further enhanced my ability to maintain confidentiality and adhere to regulatory standard

Julio FLores

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