Julieth Dayanna Lopez Salas
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Duitama, Boyaca, Colombia
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- 2Team Leader247 COLOMBIA SASFeb 2022 - May 2025 (3 years 4 months)- Coached bilingual voice agents on product concerns, ensuring high performance and continuous improvement through various tactics such as Skill Transfers, DFMs, Side by Sides, and Hot Laps. - Drove customer experience satisfaction, average handle time, quality behaviors, and retention metrics to meet campaign targets. - Served as the immediate head of the agents, addressing any related situations regarding schedules, vacations, or medical absences, utilizing Office 365 for effective communication. - Employed Microsoft Excel for managing KPIs and handling reports through dynamic tables, enhancing data analysis and performance tracking. Additionally, managed KPIs to identify potential clients and areas of opportunity, which involved enter
- MGeneral Manager- CEOMeganet TV SASFeb 2021 - Feb 2022 (1 year 1 month)As the CEO of a telecommunications company, I led the definition of the long-term vision and strategy, inspired and guided the executive team, made key decisions on investments and mergers, supervised financial management, drove technological innovation, represented the company to investors and regulators, ensured regulatory compliance, and fostered a strong corporate culture aligned with the company's values. Additionally, I managed the company's social media presence, overseeing the design of logos and marketing campaigns to effectively distribute our products, which enhanced our brand visibility and engagement in the market. Furthermore, I utilized Google Sheets for data entry and management, ensuring accurate reporting and auditing of c
- ABilingual Customer Service Voice agentAccedo ColombiaSep 2019 - Jan 2022 (2 years 5 months)Costumer service associated with financial solutions, credit cards and debit cards infomation. Accounts maintenance and information update. Payment processing. Technical support of associated online services. Meet quality assurance requirements and other key performance.
Education
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Enviromental Management SpecialistUniversidad Pedagógica y Tecnológica de ColombiaJan 2016 - Jan 2017 (1 year 1 month)- Enviromental EngineerUniversidad Pedagógica y Tecnológica de ColombiaJan 2012 - Jan 2017 (5 years 1 month)
- High School DegreeColegio Nacionalizado La PresentaciónJan 2000 - Jan 2011 (11 years 1 month)