Experienced International Business Professional with a proven track record of success spanning over 5 years. As a seasoned Customer Service Expert with a passion for data-driven decision-making, I am eager to leverage my customer-centric mindset and analytical skills to excel in the role of a Business Intelligence Analyst. Over the years, my experience in customer service has equipped me with strong communication, problem-solving, and interpersonal skills, which are invaluable assets in understanding and translating business needs into actionable insights.
Delivered exceptional service in more than 10.000 processes worldwide, building brand loyalty by providing support with wayfinding, product information, and purchase processing, driving productivity gains of over 35% in the previous roles.
