Julian David Suarez Benjumea

SME Expert O9

Mondelez

Oct 2024 - Current (10 months)

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LA Exports Demand Planner

Mondelez International

Jul 2023 - Current (2 years 1 month)

Expert

ttec

Jan 2023 - Jul 2023 (7 months)

Helping customers to reduce friction

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Back Office Supervisor

Herbalife

Sep 2017 - Nov 2022 (5 years 3 months)

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Back office supervisor

Herbalife Nutrition Colombia

Sep 2017 - Current (7 years 11 months)

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Member Services Supervisor

Herbalife

Sep 2017 - Nov 2022 (5 years 3 months)

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Member service supervisor

Jul 2015 - Nov 2022 (7 years 5 months)

- Part of the implementation team that launch a new business model for 8 SAM CAM Countries, I was responsible for being the business contact between the market and IT team & Part of the new self-service channel implementation for SAM CAM

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Member services coordinator

Herbalife Nutrition Colombia

Jun 2015 - Sep 2017 (2 years 4 months)

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Member Services Coordinator

Herbalife

Jun 2015 - Sep 2017 (2 years 4 months)

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Customer Service Manager

Marroquinera SAS Mario Hernandez

Jun 2013 - Jan 2015 (1 year 8 months)

Responsable of the service strategy of the trade marks (Mario Hernandez and Fly) in all the markets with focus on the fulfillment of three main objectives: effective answers to clients through efficient and scalable processes, organizational learning for continuous improvement in coordination with the whole chain production and organization and leading corporate CRM.

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Customer service manager

Marroquinera S.A. / MARIO HERNANDEZ

Jan 2013 - Jan 2015 (2 years 1 month)

- Project Leader for a system to capture complaints and requirement with focus on the fulfillment of three main objectives: effective answers to clients through efficient and scalable processes, organizational learning for continuous improvement

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Customer Service Comercial Representative

MRS

Apr 2010 - Jun 2013 (3 years 3 months)

Customer Service Representative for Consumer and Office Group – In charge of for the purchase Order Cycle, direct clients and big sales supermarkets as Carrefour, Olimpica, Sodimac. Constant directs relationship with the customer and outbound calling for tracking shipments & delivery. Achievements: Improve of the billing processes in traditional channel with excel Macros. Customer Service Representative for Electrical and Communications and Image graphics business In charge of the purchase Order Cycle of authorized distributors, direct customers and key accounts as Ecopetrol, EPM, UNE, Codensa, EMCALI and Telefonica. Constant directs relationship with the customer and outbound calling for order follow up. Achievements: Reduced credit no

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Marketing Intern - Electrical Division, Electrical & Communication Business

MRS

Jun 2009 - Mar 2010 (10 months)

In charge of the analysis and application of prices studies, development and launch of promotional material (POP, catalogs), lead the execution for the new products, control of the sales strategies for the distribution force and implementation of the cost study for products. Achievements: Creation of tools for improving the processes for price analysis (massive cost analysis) and control over the distribution plans with incentives plans. Active participation in the development of strategies for the distribution and the execution.

Commercial customer service representative

3m

Jan 2009 - Jan 2013 (4 years 1 month)

- Customer Service Representative for Consumer and Office Group – In charge of for the purchase Order Cycle, direct clients and big sales supermarkets as Carrefour, Olimpica, Sodimac. - Constant directs relationship with the customer and outbound calling for tracking shipments & delivery. Achievements: Improve of the billing processes in traditional channel with excel Macros. - Customer Service Representative for Electrical and Communications and Image graphics business In charge of the purchase Order Cycle of authorized distributors, direct customers and key accounts as Ecopetrol, EPM, UNE, Codensa, - EMCALI and Telefonica. Constant directs relationship with the customer and outbound calling for order follow up. - Achievements: Reduced cr

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Direct Marketing Promoter

Universidad Externado de Colombia. Departamento de

Aug 2005 - Nov 2007 (2 years 4 months)

In charge of visits and events all over Colombia Colleges and on the University facilities. (Travel nationally periodically) Achievement: More than 600 hours of promotional work.

Supervisor Servicios al Distribuidor

Herbalife Nutrition

Julian David Suarez Benjumea

About

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