Julian Andres Hincapie Salcedo

Julian Andres Hincapie Salcedo

About

Detail

Dispatcher | Support Specialist | Data Management
Valle del Cauca Department, Colombia
Contact Julian regarding: 
work
Full-time jobs
Starting at USD7/hour
Flexible work

Timeline

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Résumé

Jobs verified_user 0% verified
  • Tiny Mile
    Dispatcher public Remote experience
    Tiny Mile
    Apr 2025 - Current (1 year 2 months)
    I work as a Logistics Dispatcher, helping coordinate delivery operations using the PinkBot and TinyMile platforms. My role involves assigning couriers, staying in contact with merchants to confirm orders are ready for pickup, and stepping in when unexpected issues come up during the delivery process. I focus on keeping communication clear between all parties and making sure orders move smoothly from the merchant to the customer.
  • IntouchCX
    Support Specialist Tier 1
    IntouchCX
    Oct 2024 - Feb 2025 (5 months)
    I served as the main point of contact between hotel partners and IT teams, I was part of the "host" department. We resolved technical issues and improved communication between the host and customers.
  • IntouchCX
    Support Specialist Tier 2
    IntouchCX
    Jun 2023 - Feb 2024 (9 months)
    Provided customer support by phone and email for an online car dealership, assisting customers with inquiries and guiding them through the process of purchasing a vehicle online. I helped explain required documentation, financing options, and return policies, while troubleshooting issues and ensuring customers received clear information and timely solutions throughout the buying process.
  • TaskUs
    Quality Analyst public Remote experience
    TaskUs
    Oct 2021 - Jul 2023 (1 year 10 months)
    I was in charge of reviewing agents’ cases to make sure they met our quality standards. When needed, I provided clear feedback and worked with them to help improve their performance. I also collaborated with team leads to review performance trends, create coaching plans, and put improvement strategies in place to strengthen both team results and overall company metrics.
  • FOUNDEVER COLOMBIA
    Support Specialist Tier 2. Spanish and English - Foundever
    FOUNDEVER COLOMBIA
    Oct 2018 - Jul 2020 (1 year 10 months)
    In this role, I supported customers of a U.S.-based prepaid card company by handling both Tier 1 and Tier 2 inquiries. I assisted with the pre-authorization process and payroll, ATM tehcnical incidents, addressed potential fraud cases, and answered general account concerns.
Education verified_user 0% verified
  • Microsoft
    AZ-104: Managing Azure Identity, Governance, and Storage
    Microsoft
    Apr 2026
  • LinkedIn
    Fundamentals of professional networking
    LinkedIn
    Jun 2025
  • Universidad del Valle - Colombia
    History
    Universidad del Valle - Colombia
    Feb 2024 - Current (2 years 4 months)
  • Google
    Cyber security fundamentals
    Google
    Nov 2023
  • TaskUs
    Quality Analyst Certification
    TaskUs
    Oct 2021 - Dec 2022 (1 year 3 months)
  • C
    High School Diploma
    Cetec
    Feb 2006 - Sep 2011 (5 years 8 months)
Projects (professional or personal) verified_user 0% verified
  • Instagram
    Content creator public Remote experience
    Instagram
    Jan 2026 - Current (5 months)
    As a historian, I develop and manage a digital archival project dedicated to the preservation, cataloging, and dissemination of historical materials. My work involves the restoration and organization of audiovisual and documentary sources, applying principles of archival science, metadata classification, and digital preservation. The project focuses on identifying, cataloging, and contextualizing historical records in order to make them accessible for research and public education. Through systematic documentation and historical analysis, I transform primary sources into organized archival collections that support historical understanding and scholarly research. I