Juliana Jabonero
About
Detail
Bogotá, D.C., Colombia
Contact Juliana regarding:
work
Full-time jobs
Starting at
USD1k/month
Résumé
Jobs
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DispatcherSuperior Contracting & MaintenanceApr 2026 - Current (3 months)• Coordinate daily scheduling between tenants and field technicians across construction, contracting, and HVAC service lines. • Develop and optimize route maps for technicians to maximize appointment efficiency and minimize travel time. • Maintain accurate records of service requests, assignments, and completion status for internal reporting. • Liaise with tenants and field staff to confirm appointments, relay updates, and resolve scheduling conflicts in real time. • Track and document job progress to ensure timely service delivery and compliance with operational standards.- Bilingual Customer Service RepresentativeFoundeverOct 2024 - Nov 2025 (1 year 2 months)• Delivered back-office support for an appliance marketplace, managing documentation, case verification, and accurate data entry. • Utilized Zendesk to track, update, and resolve customer inquiries via email, phone and chat channels, ensuring all case records were complete and compliant. • Reviewed and validated customer information against internal databases to guarantee accurate case resolution. • Drafted and processed written correspondence in English and Spanish, maintaining documentation standards across all interactions. • Identified recurring case patterns and flagged discrepancies to supervisors to improve workflow efficiency. • Leveraged proficiency in Salesforce CRM alongside Zendesk to maintain comprehensive client records, ensur
- Bilingual Customer Service RepresentativeConcentrixJun 2023 - Oct 2023 (5 months)• Assisted bank clients in the credit card department, handling complex case resolution and escalations with high accuracy. • Reviewed account documentation and transaction records to verify information and support dispute resolution processes. • Maintained detailed case logs ensuring all interactions were accurately recorded in the internal CRM system. • Collaborated with cross-functional teams to expedite case closures and improve customer satisfaction outcomes.
Education
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- CHigh School DiplomaColegio Paulo FreireJan 2019
Projects (professional or personal)
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- PSelf Leant ProjectsPersonal projectJun 2017 - Current (9 years 1 month)I have developed strong skills in video, image, and text editing through hands-on experience with personal projects, driven by a natural creative passion for art and literature. My technical proficiency includes Adobe Suite programs, which I use to create visually compelling content, alongside a sharp command of grammar to ensure precision and clarity in all written communication. - Leveraged self-taught research and academic writing techniques to deeply analyze art and literature themes, providing a sophisticated analytical foundation for my creative projects.