Juliana Camila Garzón Castellano
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Juliana Camila Garzón Castellano

About

Detail

Agente de call center
Bogotá, Colombia
Contact Juliana regarding: 
work
Full-time jobs
Starting at USD4/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Teleperformance Colombia
    Customer Serv ce agente
    Teleperformance Colombia
    Nov 2023 - Mar 2024 (5 months)
    As a Customer Service Agent, I was responsible for addressing customer inquiries, resolving issues, and ensuring a high level of satisfaction. I maintained detailed records of customer interactions and feedback, which helped in identifying areas for improvement. Additionally, I utilized Looker Studio and SQL to conduct data analysis and generate reports for work teams, focusing on sales performance and customer satisfaction based on survey results collected over a minimum period of one month. This analytical approach enabled us to respond effectively to customer needs and enhance our service delivery.
  • C
    Agente de call center
    Concentrix Services Colombia S.A.S.
    Jan 2021 - May 2022 (1 year 5 months)
    - Costumer service y ventas de internet, televisión y celulares, organización de facturación y pagos.
Education verified_user 0% verified
  • (
    Derecho public Remote experience
    (Universidad Santo Tomás)
    Apr 2020 - Current (6 years 3 months)
  • I
    Bachillerato / Educación Media-Culminado
    IED JUANA ESCOBAR
    Jan 2009 - Nov 2019 (10 years 11 months)