Julia Ernst

Dynamic and results-driven senior professional with 10+ years of experience in logistics, supply chain operations, and customer success management. Proven track record of leading cross-functional teams and delivering exceptional customer satisfaction, driving strategic account growth, and improving operational efficiency. Leverages deep understanding of supply chain solutions, account management, P&L responsibility, and process optimization to drive business transformation, enhance customer relationships, and deliver measurable outcomes. Excels in creating and executing strategic plans that align customer goals with organizational priorities, ensuring long-term success and profitability. Customer Success Management Demonstrated expertise in leading customer success strategies, with a strong track record of driving significant account growth and retention across key strategic accounts. Successfully managed multi-million-dollar accounts, generating $60M+ in annual revenue, while maintaining a focus on profitability and customer satisfaction. Proven ability to align business goals with customer needs, driving value-driven solutions that enhanced customer outcomes and consistently exceeded performance targets. Operational Excellence & Solution Delivery Skilled in driving operational excellence through process optimization, resource allocation, and technology implementation. Adept at developing and executing strategic plans that align customer requirements with business goals. Utilize data-driven insights to continually enhance service delivery, address challenges, and implement innovative solutions that streamline workflows and drive continuous improvement. Revenue & Profitability Growth Proven track record in managing P&L responsibilities, optimizing revenue streams, and identifying growth opportunities to ensure both organic growth and business development. Successfully led contract negotiations, pricing models, and sales opportunities, contributing to increased account retention and expansion. Effectively implement strategic initiatives that result in measurable revenue growth and enhanced customer loyalty. Team Leadership & Mentorship Extensive experience in building, leading, and mentoring high-performing teams within matrixed and collaborative environments. Known for fostering a culture of continuous improvement, mentorship, and accountability. Drive team performance by providing clear direction, coaching, and support to achieve operational excellence and meet organizational objectives. Lead by example, ensuring a positive, inclusive work culture focused on growth, collaboration, and exceptional results.