Jude Michael Cosedo Seeking a position to where my knowledge and skills can be

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Telesales Advisor

ResultsCX – Mactan Newtown

Jun 2025 - Mar 2026 (10 months)

• Provides technical support for cable, internet, and phone services through remote troubleshooting, escalation, and technician dispatch, while also supporting sales by offering eligible customers a complimentary one-year mobile plan. • Utilized Shopify for processing customer upgrades, ensuring a seamless and efficient experience for clients seeking to enhance their service packages.

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Chat Support Specialist

IntouchCX Phils.

Aug 2024 - May 2025 (10 months)

Provides chat-based technical support as the primary function, assisting clients with their e-commerce platforms through troubleshooting, escalation, and coordination of technical solutions. Furthermore, leverages sales acumen to identify opportunities for upgrading client businesses and services, enhancing their e-commerce platform capabilities and driving growth. • Utilized appointment management skills to schedule follow-up calls and callbacks, ensuring consistent engagement with customers and clients for proactive support and issue resolution. • Conducted outbound calls to maintain customer relationships and address specific needs, complementing chat-based support with personalized outreach.

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Technical Support Associate

Concentrix - One Montage

Feb 2024 - Jun 2024 (5 months)

Provides technical support for cable, internet, and phone services through remote troubleshooting, escalation to advanced repair teams, and coordination of technician dispatch via account scheduling. • Leveraged inbound sales experience to identify and execute upselling opportunities for relevant service upgrades during customer interactions, enhancing account value and customer satisfaction. • Utilized outbound calling strategies to schedule follow-up appointments and callbacks for customers, ensuring proactive issue resolution and enhanced client engagement. • Applied B2B sales principles to effectively communicate service benefits and solutions to both residential and business clients, aiming to maximize service adoption and customer ret

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Fraud Detection Specialist (CSR)

Foundever Cebu

Jul 2023 - Dec 2023 (6 months)

Basic work function is to assist client and cardholders with their bank accounts and/or credit/debit card inquiries, information, etc. Checking transactions on customer's account whether or not it is a valid transaction or if it is a fraud transactions/unauthorized. • Leveraged appointment management skills to schedule callbacks and follow-up interactions with customers and clients, ensuring timely resolution of inquiries and proactive fraud mitigation. • Utilized outbound calling capabilities to proactively engage with customers, addressing potential fraud concerns and providing necessary information regarding their accounts. • Applied B2B sales principles in effectively communicating the value and security of banking products to clients,

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Call Center Agent (TSR)

ResultsCX – Mactan Newtown

Jan 2023 - Jun 2023 (6 months)

Assisting customers and company's clients with their inquiries and/or issues with their cable, internet and phone services by troubleshooting their devices through sending codes, escalating through advance repair team or by sending out a technician to their address by scheduling a trouble call on their account. • Actively engaged in upselling products and services to enhance customer solutions and increase revenue streams, while maintaining a focus on customer satisfaction. • Conducted outbound calls for proactive customer engagement, including scheduling callbacks to address ongoing concerns and build stronger client relationships.

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Call Center Agent (CSR)

EXL Services, Inc.

Sep 2022 - Dec 2022 (4 months)

Basic work function is to answer calls from our clients and assist their enquiries and concerns related to their retirement services and account details. • Managed incoming customer inquiries and concerns with a focus on providing accurate and timely information regarding retirement services and account details. • Demonstrated proficiency in account management, call handling, customer service, and client relationship building to ensure a positive customer experience. • Utilized CRM tools effectively to track customer interactions and manage account information. • Employed objection handling techniques to address customer concerns and resolve issues efficiently. • Engaged in outbound calls to schedule callbacks for customers requiring follow

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Call Center Agent (CSR/TSR)

Concentrix – Mactan Newtown

Jun 2018 - Sep 2022 (4 years 4 months)

• Answering incoming calls from customers, assisting them with queries and concerns regarding online retail orders and website items, and building strong client relationships. • Provided comprehensive support through various channels, including inbound calls and chat support, effectively managing orders and resolving customer issues. • Utilized CRM tools to track customer interactions and ensure efficient order management and follow-up. • Employed objection handling techniques to address customer concerns and drive satisfaction. • Engaged in outbound calls to schedule callbacks for customers and clients, ensuring continued support and addressing specific needs beyond initial inbound interactions. • Leveraged experience in B2B sales principl

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Call Center Agent (TSR)

Qualfon Phils., Inc.

Dec 2008 - Feb 2009 (3 months)

Basic work function is to answer calls from our clients and assist their enquiries and concerns related to product services assigned to us. This role requires building strong client relationships and providing exceptional customer service, adeptly handling objections to ensure client satisfaction. Utilized CRM tools to manage customer interactions and track service inquiries efficiently. Additionally, the role involved occasional outbound calls to proactively schedule callbacks for customers and clients, ensuring their ongoing needs were met and fostering continued engagement.

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Kitchen Crew (PC/Grillman)

Jollibee La Nueva Lapu-Lapu Branch

Dec 2006 - May 2007 (6 months)

I had worked at Jollibee doing rounds of food preparations and excellent customer service by serving customers. My exposure to such work develops my capabilities in time management, multitasking and even working under pressure.

Jude Michael Cosedo

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