Travel Associate
IGT Solutions
Oct 2021 - Feb 2022 (5 months)
As a Travel Associate, I provided telephone support for a US airline, assisting customers with flight reservations, general inquiries, and related questions. I ensured timely and effective attention to client needs, demonstrating a commitment to customer satisfaction. Additionally, I adeptly handled calls during periods of increased demand, maintaining service quality under pressure. I also used Microsoft Excel for customer tracking and internal reporting, while monitoring and ensuring compliance with US finance guidelines in processing travel bookings, cancellations, and refunds, which contributed to the overall accuracy and reliability of financial operations within the travel department. Furthermore, I optimized customer service processe
