Juan Sebastian Escorcia

Juan Sebastian Escorcia

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Customer Success Manager
Bogotá, Bogota, Colombia

Contact Juan regarding: 
Flexible work
Starting at USD20/hour
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Timeline


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Résumé


Jobs verified_user 0% verified
  • ASAP Staffing Services
    Manager, Customer Success
    ASAP Staffing Services
    Feb 2022 - Aug 2024 (2 years 7 months)
    Responsibilities: - Team Leadership: Supervised and led a team of recruiters, ensuring the achievement of key KPIs, including managing 30 job orders (ODs) weekly and securing at least two placements per recruiter each month. - Account Management: Effectively managed 70 client accounts across various industries, including food and beverage, engineering and scientific manufacturing, financial services, and law services, ensuring strict adherence to contractual expectations and maintaining continuous client satisfaction. - Process Optimization: Supported and led continuous improvement projects within the organization, utilizing advanced AI tools like People GPT and TL;DV, along with deep expertise in Salesforce (Talent Rover), to optimize oper
  • The International Business Hub
    Country Manager
    The International Business Hub
    May 2021 - Feb 2022 (10 months)
    Responsabilidades: - Líder del equipo comercial, con el propósito de un cumplimiento de KPI´S como: 7 cuentas, 4 reuniones SQL (por cuenta a la semana) - Diseñar estrategias y técnicas de venta para potencializar el equipo comercial. - Responsable de generar reportes de gestión de la sucursal a la región.
  • ASAP Staffing Services
    Costumer Success Manager
    ASAP Staffing Services
    May 2021 - Current (4 years 4 months)
    - Generate more than $300k USD and coached a team of 4 recruiters successfully establishing long lasting relations with more than 20 accounts. Responsibilities: • Leader of a 3-person recruitment team, with the goal of achieving KPIs of 30 OD's (On-Demand Interviews) per week and two placements per recruiter per month. • To lead the relationship with various clients from different industries, ensuring that the service and contractual expectations are fully met. • To support different teams in processes and continuous improvement projects within the organization. Achievements: • Successfully led the recruitment of 20 people for clients from different industries, resulting in revenue of $248,000 USD brought to the company through these pl
  • The International Business Hub
    Country Manager
    The International Business Hub
    May 2021 - Jan 2022 (9 months)
    - More than 200k USD in revenue, increased the number of accounts in a 63% and coach the Sales Manager in a 6 month program in Mexico. Responsibilities: • Leader of the sales team, consisting of one Sales Director, three Executives, and two Sales Relationship Developers (SRD), with the goal of achieving the following KPIs: 8 accounts and 4 SQL meetings (per account per week). • I led the growth of the company's portfolio, increasing the number of accounts from 5 to 8, which resulted in a significant revenue increase. Achievements: • I successfully led the growth of the company's portfolio, increasing the number of accounts from 5 to 8, which resulted in a significant revenue increase, achieving a 63% annual growth. • Project closure fo
  • The International Business Hub
    Deputy Director Colombia
    The International Business Hub
    Mar 2020 - May 2021 (1 year 3 months)
    Responsibilities: • I led a team of 4 executives in the management of projects for the commercial department. • I generated alliances and successfully closed sales with 10 accounts for the company. • I developed commercial and sales strategies for all accounts. • I established and maintained relationships with the managers or directors of the companies with whom we had contracted services. Achievements: • I led the increase in sales during the pandemic, resulting in a revenue of $164,000 USD through the acquisition of new clients. • Project closure for Aggity - Consorcio Ruta 40, involving the implementation of human resources and payroll management software UNICLASS, with a total amount of $85,000 USD.
  • The International Business Hub
    Sub Director Colombia
    The International Business Hub
    Mar 2020 - Aug 2021 (1 year 6 months)
    Manejo del equipo comercial de 4 ejecutivos para la gestión de proyectos, alianzas y ventas de 10 cuentas de la empresa. Adicionalmente se realizaba proceso de selección para nuevos ejecutivos, elaboración de estrategias comerciales y de ventas para todas las cuentas y relacionamiento con los gerentes o directores de las empresas con las que se tenia contratado el servicio.
  • The International Business Hub
    Sales Representative
    The International Business Hub
    Aug 2019 - Mar 2020 (8 months)
    El enfoque de la labor comercial en 3 cuentas de la empresa, consecución de proyectos, alianzas estratégicas y ventas para: • IKUSI: Integrador de ingeniería y soluciones para seguridad electrónica para proyectos e infraestructuras criticas. • ALDESA: Constructora parte del consocio chino CRCC, especializada en infraestructura, industria y energía. • AGGITY: Empresa multinacional dedicada a la transformación digital de negocios.
  • D
    Co-Fundador
    Dixie Chicken House
    Nov 2017 - Current (7 years 10 months)
  • D
    CO-Funder
    Dixie Chicken House
    Nov 2017 - Oct 2023 (6 years)
    - Successfully created the brand and put the restaurant in operation, grew up to a 4 location before the pandemic. I managed the creation, installation, and launch of the Dixie Chicken House restaurant in Bogotá, which opened its doors in November 2018. My responsibilities included securing the investment, defining the brand proposition and menu. The concept was brought from the United States and modified to suit the Colombian market. I also handled the selection of suppliers, setup of the premises, hiring of staff, and the restaurant's grand opening.
  • Hotel Charleston Santa Teresa
    Ejecutivo de cuentas
    Hotel Charleston Santa Teresa
    Sep 2015 - Sep 2017 (2 years 1 month)
    Manejo de bases de datos, uso de office, manejo de sistema operativo OPERA, gestión comercial, organización de visitas nacionales e internacionales centradas en el desarrollo de nuevas oportunidades de negocios y el enriquecimiento de las existentes, manejo, control y ampliación de portafolio empresarial, gestión de eventos, grupos y reservas, gestión y control de contratos y cotizaciones. Bogotá, Colombia. • Pieza clave en la planeación, desarrollo e implementación del área comercial de la cadena de hoteles. • Expansión y apertura de mercados a nivel nacional e internacional. • Subdirector del PROYECTO DE LA REVISTA LUZZO, este proyecto de marketing se centró en abrir los mercados del Reino Unido y España que tuvieron un gran impacto en l
  • Hotel Charleston
    Corporate Account Executive
    Hotel Charleston
    Sep 2015 - Sep 2017 (2 years 1 month)
    Responsibilities: • Database management, proficiency in using Microsoft Office, and familiarity with the OPERA operating system. • Commercial management, organizing national and international visits focused on developing new business opportunities and enhancing existing ones. • Handling, controlling, and expanding the corporate portfolio, managing events, groups, and reservations, as well as managing and overseeing contracts and quotations in Bogotá, Colombia. • Expansión y apertura de mercados a nivel nacional e internacional. Achievements: • Successfully led the achievement of the sales budget, reaching approximately $700,000,000 COP ($175,000 USD), thereby acquiring new clients, and positioning the company in the market. • I succes
Education verified_user 0% verified
  • CESA
    Diploma in Strategic Sales Management
    CESA
    Nov 2018 - Jan 2019 (3 months)
  • CESA
    Bachelor of Science in Business Management
    CESA
    Aug 2011 - Jan 2017 (5 years 6 months)
  • CESA
    Bachelor of Business Administration (B.B.A, Administración y gestión de empresas, general
    CESA
    Jan 2011 - Dec 2017 (7 years)