Juan Ricardo Alvarado
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Juan Ricardo Alvarado

Juan Ricardo Alvarado  new_releases

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Bogota D.C., Colombia

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Résumé

Jobs verified_user 34% verified
  • Leantech
    Technical Support Representative verified_user Verified experience
    Leantech
    Nov 2022 - Sep 2024 (1 year 11 months)
    • Perform first-line troubleshooting for software, hardware, and network issues. • Create and update tickets in the ticketing system. • Answer general questions about IT processes and troubleshooting.
  • Concentrix
    Team Leader
    Concentrix
    Jun 2021 - Jun 2022 (1 year 1 month)
    • Supervising employees, providing direction, and coaching them to achieve performance goals. • Serving as a point of contact between the client and the organization. • Creating reports, dashboards, and visualizations to communicate findings.
  • Concentrix
    Sr. Advisor verified_user Verified experience
    Concentrix
    Dec 2020 - Jun 2021 (7 months)
    • Monitor and analyze the escalation process to identify issues and opportunities for improvement. • Train and guide junior team members. • Perform data analysis to identify trends and suggest solutions.
  • Concentrix
    Advisor I, Customer Service
    Concentrix
    Nov 2019 - Dec 2020 (1 year 2 months)
    • Provide customer service support and resolve routine issues. • Work with internal teams to resolve problems and ensure customer satisfaction. • Provide accurate and timely information about products and services.
  • A
    AT&T Sales Agent
    Accedo 247,
    Feb 2017 - Nov 2018 (1 year 10 months)
    • Assist customers with purchasing products, services, and accessories. • Develop customer business accounts. • Answer inbound calls.
  • D
    Manager Executive Assistant
    Droguería Vida LTDA,
    Feb 2013 - Feb 2017 (4 years 1 month)
    • Filter, prioritize, and respond to emails and other forms of communication. • Elaborate monthly, quarterly and yearly financial and performance reports for Copidrogas in the province of Santander. • Plan business trips, book flights, hotels and transportation.
Education verified_user 0% verified
  • Universidad Industrial de Santander
    B. Sc.
    Universidad Industrial de Santander
    Feb 2006 - Jan 2013 (7 years)
Projects verified_user 0% verified
  • CISCO
    Python Studies
    CISCO
    Oct 2024 - Current (7 months)
  • Universidad Industrial de Santander
    Graduation project
    Universidad Industrial de Santander
    Feb 2012 - Feb 2013 (1 year 1 month)