Juan Enrique Reza Alvarenga

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Key Account Manager

ADN Creativo

Mar 2024 - Actual (1 año 4 meses)

As a Key Account Manager at ADN Creativo, I lead the management and development of relationships with our key clients, serving as their main point of contact in our agency. With a solid understanding of digital marketing and BTL, I am committed to proposing strategic and creative solutions that drive effective results for our clients. I collaborate closely with internal teams to ensure the successful delivery of projects, maintaining client satisfaction at all times. My proactive, creative approach and strong communication skills allow me to identify growth opportunities with existing clients and propose strategies to expand our service portfolio. I am constantly aware of market trends and consumer behavior to offer innovative ideas to our

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Operations Manager

Black Dog Panamá

Mar 2023 - Actual (2 años 4 meses)

- Involve efficient operations management. This includes implementing strategies for continuous process improvement and internal control measures, such as efficient human resource management and talent acquisition, implementation on sales.
- Additionally, sales strategies are implemented to drive business growth. Import management, storage, and product distribution for sales are also handled as part of the job responsibilities.
- Collaborate with the marketing and sales team to promote products and services.
- Human resource and Payroll, responsible for managing payroll and payments to collaborators, as well as payroll and national social benefits reports.
Provide regular reporting and analysis on KPI´s.
Provide ass

Supervisor at Cervecería / Development of business trategies focused on the Continuos improvement

Cerveceria Nacional, S. de R.L

Abr 2022 - Mar 2023 (1 año)

- Development of industrial design projects, Development of business trategies focused on the improvement of the co-workers engagement.
- Assurance of Facility Management Maintain constant monitoring of the prior request for spaces and conference centers as well as the implementation of equipment and room reservation software.
- Ensurance of the correct functionality of the recreation spaces for employees, as well as preventive and corrective maintenance of facilities, central refrigeration equipment, installation and maintenance of lighting equipment and general adjustments
Ensurance of the correct functionality of the recreation spaces for employees, as well as preventive and corrective maintenance of facilities, central re

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Supervisor de operaciones

Tácticas Panamá

Ene 2018 - Actual (7 años 6 meses)

- Supervision and development of projects with an added value approach to customer service.
- Development of strategies and action plans for the continuous improvement of processes.
- Overseeing the Key Performance Indicators (KPIs) for customer service in the field of hygiene and sanitization of industrial production plants on behalf of multiple Key Accounts.
- Human resource and Payroll, responsible for managing payroll and payments to co-workers, as well as payroll and national social benefits reports.
- Monitoring and analyzing the KPIs for logistics across multiple Key Accounts.
- Tracking and evaluating the KPIs for sales performance across multiple Key Accounts.

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Vendor management

Tácticas Panamá

Ago 2017 - Ene 2018 (6 meses)

- Development of commercial strategies for the direct sale of products in supermarket chains.

Customer service management

Sitel

Mar 2015 - Jul 2017 (2 años 5 meses)

- Customer service management
- CSR Agent, training assitance.

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Co Founder

Ineventspty

Feb 2015 - Feb 2018 (3 años 1 mes)

- Organization, Design, development of Special events. Rent of sound and lightning equipment, rent of structures and video equipment.
- Creation, design and maintenance of Business social media and web pages.
Organization, Design, development of Special events. Rent of sound and lightning equipment, rent of structures and video equipment.

Creation, design and maintenance of Business social media and web pages.

Juan Enrique Reza Alvarenga

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Juan Enrique Reza Alvarenga