Juan Enrique Reza Alvarenga

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Operations Manager

Black Dog Panamá

Mar 2023 - Current (1 year 2 months)

- Involve efficient operations management. This includes implementing strategies for continuous process improvement and internal control measures, such as efficient human resource management and talent acquisition, implementation on sales. - Additionally, sales strategies are implemented to drive business growth. Import management, storage, and product distribution for sales are also handled as part of the job responsibilities. - Collaborate with the marketing and sales team to promote products and services. - Human resource and Payroll, responsible for managing payroll and payments to collaborators, as well as payroll and national social benefits reports. Provide regular reporting and analysis on KPI´s. Provide assistance and support to th

Supervisor at Cervecería / Development of business trategies focused on the Continuos improvement

Cerveceria Nacional, S. de R.L

Apr 2022 - Mar 2023 (1 year)

- Development of industrial design projects, Development of business trategies focused on the improvement of the co-workers engagement. - Assurance of Facility Management Maintain constant monitoring of the prior request for spaces and conference centers as well as the implementation of equipment and room reservation software. - Ensurance of the correct functionality of the recreation spaces for employees, as well as preventive and corrective maintenance of facilities, central refrigeration equipment, installation and maintenance of lighting equipment and general adjustments Ensurance of the correct functionality of the recreation spaces for employees, as well as preventive and corrective maintenance of facilities, central refrigeration equ

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Supervisor de operaciones

Tácticas Panamá

Jan 2018 - Current (6 years 4 months)

- Supervision and development of projects with an added value approach to customer service. - Development of strategies and action plans for the continuous improvement of processes. - Overseeing the Key Performance Indicators (KPIs) for customer service in the field of hygiene and sanitization of industrial production plants on behalf of multiple Key Accounts. - Human resource and Payroll, responsible for managing payroll and payments to co-workers, as well as payroll and national social benefits reports. - Monitoring and analyzing the KPIs for logistics across multiple Key Accounts. - Tracking and evaluating the KPIs for sales performance across multiple Key Accounts.

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Vendor management

Tácticas Panamá

Aug 2017 - Jan 2018 (6 months)

- Development of commercial strategies for the direct sale of products in supermarket chains.

Customer service management

Sitel

Mar 2015 - Jul 2017 (2 years 5 months)

- Customer service management - CSR Agent, training assitance.

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Co Founder

Ineventspty

Feb 2015 - Feb 2018 (3 years 1 month)

- Organization, Design, development of Special events. Rent of sound and lightning equipment, rent of structures and video equipment. - Creation, design and maintenance of Business social media and web pages. Organization, Design, development of Special events. Rent of sound and lightning equipment, rent of structures and video equipment. Creation, design and maintenance of Business social media and web pages.

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Juan's behavioral traits
Juan's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.