Juan Ramos

Juan Ramos

About

Detail

Business Product Manager | B2B Software Solutions | Salesforce | Expertise in International Finance | CRM | SaaS |
Valle del Cauca Department, Colombia

Contact Juan regarding: 
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Full-time jobs
Starting at USD12/hour
Flexible work
Starting at USD12/hour
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Finding mentors
Finding co-founders
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Timeline


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Job
school
Education

Résumé


Jobs verified_user 58% verified
  • Veevart
    Product Manager | Agile, UX/UI, Data Analysis, Go-to-Market Strategy, Product Roadmapping verified_user Verified experience
    Veevart
    Dec 2023 - Current (2 years 5 months)
    - Led a cross-functional team to deliver innovative, user-centric products in alignment with business objectives. - Defined product vision and roadmap through comprehensive market research, customer feedback, and data analysis. - Utilized Agile methodologies to oversee the product lifecycle from ideation to launch, ensuring on-time delivery. - Collaborated with UX/UI designers to create user-friendly interfaces, conducted usability testing, and analyzed key metrics to inform product iterations. - Successfully implemented go-to-market strategies, focusing on product positioning, pricing, and adoption, leading to a 20% increase in product engagement within the first quarter. - Acted as the voice of the customer, ensuring consistent align
  • Veevart
    Junior Product Manager | Agile, UX/UI, Data Analysis, Go-to-Market Strategy, Product Roadmapping verified_user Verified experience
    Veevart
    May 2022 - Dec 2023 (1 year 8 months)
    -Managed product backlogs, prioritized features based on business value, and coordinated with engineering and design teams. -Assisted in the execution of go-to-market strategies that resulted in a 15% growth in customer base. -Monitored product KPIs and used A/B testing to assess feature performance and user engagement. -Conducted market research to identify trends and user pain points, resulting in the development of new product features that improved customer satisfaction.
  • Telepeformance
    Bilingual Customer Service Representative | CRM, E-commerce, Customer Satisfaction public Remote experience
    Telepeformance
    Dec 2020 - May 2022 (1 year 6 months)
    -Delivered high-quality support for eBay's e-commerce platform, providing solutions in both English and Spanish. -Utilized CRM tools to track, resolve, and document cases with a 95% first-call resolution rate, improving overall customer satisfaction. -Implemented strategies to reduce response time by 15%, contributing to higher customer retention. -Consistently exceeded performance KPIs related to customer satisfaction, issue resolution, and response time.
  • Sitel Group
    Disputes (Fraud) Department Representative | Fraud Detection, Dispute Resolution, Case Management verified_user Verified experience public Remote experience
    Sitel Group
    Jan 2020 - Dec 2020 (1 year)
    -Promoted to manage fraud and dispute cases for ADP financial products, with a focus on investigating fraudulent activities and resolving disputes in a timely manner. -Led a team in supervising client resolution, ensuring 100% accuracy in case handling and closing. -Enhanced fraud detection strategies, reducing false claims by 20% and improving customer trust. -Conducted outbound communication to gather essential information for resolving cases, improving dispute closure times by 25%.
  • Sitel Group
    Bilingual Customer Service Representative | Financial Services, CRM, KPIs, Case Management verified_user Verified experience
    Sitel Group
    Oct 2018 - Jan 2020 (1 year 4 months)
    -Provided customer service for ADP, handling inbound calls related to bank account inquiries in both English and Spanish. -Opened and managed cases using internal software, consistently achieving top performance metrics in KPIs. -Delivered exceptional customer service, maintaining a 90% customer satisfaction rate through efficient resolution of banking inquiries.
  • CCUSA Footprints
    Camp Counselor | Leadership, Team Building, Program Development
    CCUSA Footprints
    Jun 2016 - Aug 2016 (3 months)
    -Supervised a group of children in daily activities, promoting teamwork, leadership, and personal development. -Designed and led educational and recreational programs, improving campers' confidence and social skills.
  • Banco Davivienda
    Banking Customer Service Representative | Financial Services, Sales, Client Management, Compliance
    Banco Davivienda
    Aug 2014 - Aug 2015 (1 year 1 month)
    -Managed customer inquiries regarding banking products and services, consistently achieving a 95% customer satisfaction rate. -Assisted clients with account-related issues, promoting additional services and contributing to a 10% increase in service sales. -Processed transactions, maintained records, and ensured compliance with banking regulations.
Education verified_user 0% verified
  • Servicio Nacional de Aprendizaje (SENA)
    Technician in Advisory and Operations in Financial Institutions
    Servicio Nacional de Aprendizaje (SENA)
    Jan 2014 - Jan 2015 (1 year 1 month)
  • Universidad Autónoma de Occidente
    Banking and International Finance
    Universidad Autónoma de Occidente
    Jan 2012 - Jan 2017 (5 years 1 month)