Juan Pablo Peon
About
Detail
Buenos Aires, Argentina
Résumé
Jobs
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Incident AnalystNetrix GlobalJun 2023 - Current (3 years 1 month)Responsible for managing and resolving critical IT incidents, ensuring minimal disruption to business operations. Lead investigation and diagnosis of complex technical issues, coordinate with cross-functional teams, and drive the implementation of corrective actions. Monitoring incident trends, identifying areas for process improvement, and maintaining effective communication with stakeholders throughout the incident lifecycle to ensure timely resolution and prevention of future occurrences.- PPersonal projectsJan 2023 - Current (3 years 6 months)
- Incident Service Manager verified_user Verified experienceKyndrylNov 2021 - Jun 2023 (1 year 8 months)- As a Project Leader for automation projects, I am responsible for leading cross-functional teams in the planning, design, and implementation of automation initiatives. This involved assessing existing processes and technologies, identifying opportunities for automation, and developing solutions that streamlined operations and improved efficiency. Additionally, I ensured effective communication and collaboration between team members, stakeholders, and clients throughout the project lifecycle. - As a Problem Manager, I acted as a root cause analysis investigator, responsible for investigating incidents and identifying the underlying issues that led to the problem. I conducted in-depth analysis using various tools and techniques to determin
- Service Availability Manager - Johnson & JohnsonIBMMar 2019 - Dec 2019 (10 months)Account SAM for Johnson and Johnson (JnJ) and Abbot Medical Optics (AMO) -Facilitated integration of technical solutions by coordinating efforts between delivery team, technical personnel, and customers during a merger at J&J. -Managed multiple service lines across various countries, including Unix, Intel, Backup, Storage, DBA, and IAM, as the account focal point. -Coordinated daily activities, prioritized tasks, and conducted weekly team meetings to ensure effective project delivery and business-as-usual (BAU) operations. -Served as the primary point of contact for emergency incidents, emergency changes, and problem coordination, quickly resolving issues to minimize impact on the organization. -Maintained positive relationships with custo
- Service Availability ManagerIBMJun 2017 - Dec 2018 (1 year 7 months)- Responsible of every technical change and risks on specific scope - Coordinate teams and provide support during critical situations and planned changes
- Service Availability Manager - Web IdentityIBMMar 2015 - Jun 2017 (2 years 4 months)- Responsible of every technical change and risks on specific scope - Coordinate teams and provide support during critical situations and planned changes
- Account Delivery AnalystIBMMar 2014 - Mar 2017 (3 years 1 month)- Utilized Six Sigma methodology to create and adapt standard GDF (Global Delivery Framework) Account Integration metrics into major accounts, ensuring consistent and effective project delivery. - Spearheaded the root cause analysis and process improvement plan for any deviations from standard processes, ensuring quality assurance and optimization of technical units. - Provided weekly and monthly status updates on Service Level Agreements for the account, ensuring compliance with customer expectations and contractual obligations. - Led Defect Prevention Process as the focal point for the account, minimizing errors and improving process efficiency through the implementation of Six Sigma methodologies.
- Delivery AnalystIBMJun 2012 - Mar 2014 (1 year 10 months)Six Sigma methodology in process behavior Process Behavior Analysis Defect Prevention Process Proactive analysis in order to prevent/reduce negative impact on process behaviour
- Financial AnalystIBMSep 2010 - Jul 2012 (1 year 11 months)Working with financial work items Database administration SQL Brio Query
- AAtención técnica personalizadaAtento en ArgentinaMar 2008 - Aug 2010 (2 years 6 months)Atención técnica personalizada en equipos telefonicos Nokia Atención telefónica y via correo electronico
- Atención al públicoFreddoOct 2007 - Apr 2008 (7 months)Atención en mostrador y mesas
Education
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- Bachelor of Business Administration (B.B.A, Administración y gestión de empresasUniversidad de Ciencias Empresariales y SocialesJan 2012 - Jan 2016 (4 years 1 month)