Juan Ontiveros Toro Customer Success & Support Specialist (EN/ES)

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Front Desk Representative

The Peaks Resort & Spa

Jan 2025 - Apr 2025 (4 months)

Managed guest check-ins and check-outs, coordinated reservations, special requests, and handled inquiries. Utilized specialized hotel management software to efficiently manage bookings, guest profiles, and service requests. Delivered exceptional customer service in a fast-paced, luxury hospitality setting. Additionally, informed guests about various inquiries, including different types of rooms and available services, which enhanced their overall experience and satisfaction, demonstrating a foundational understanding of sales principles in hospitality.

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Rental Technician

Telluride Ski & Golf

Dec 2024 - Jan 2025 (2 months)

Assisted customers in selecting ski and snowboard equipment. Ensured efficient shop operations, organized merchandise, and maintained deep knowledge of seasonal gear and safety standards.

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Customer Service Representative

Excess Telecom

May 2024 - Nov 2024 (7 months)

Provided solutions tailored to customer needs while complying with company policies. Focused on delivering high-quality service and ensuring customer satisfaction through clear communication and issue resolution.

Amazon FBA Product Seller

Amazon

Aug 2023 - Apr 2024 (9 months)

Launched and scaled a product through Amazon FBA, conducting thorough market research and successfully trademarking the brand. Managed inventory, pricing, and PPC campaigns while focusing on organic growth and customer satisfaction to maintain a competitive position in the marketplace. Additionally, I utilized strong organizational skills, akin to those found in virtual assistance, to ensure the success of my product by effectively coordinating all aspects of the process.

StoreOperations (VRR)

Vail Resorts

Jan 2023 - Apr 2023 (4 months)

Provided professional customer service, promoted products through sales, and maintained organized inventory. Assisted guests with product questions and ensured adherence to company policies and guidelines.

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Seller and Technician

Panorama Computing

Jan 2020 - May 2020 (5 months)

Advised customers and sold computing supplies at the front desk. Performed hardware assembly, maintenance, diagnostics, and data backups. Supported clients with personalized tech solutions.

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Electronic Technician

Springfield Electronics

Jan 2017 - Jan 2018 (1 year 1 month)

As an Electronic Technician, I maintained DVR systems across multiple locations and repaired computers both within and outside the company. I was responsible for installing operating systems and basic software, ensuring that all systems operated efficiently. Additionally, I performed various administrative tasks, including checks and documentation to maintain accurate records. My role also involved sales activities, where I managed a monthly maintenance program, differentiating pricing for subscribers and non-subscribers, which contributed to the overall service offerings of the company.

Juan Ontiveros Toro

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