Juan Martínez

Customer Acquisition Specialist.

Microsoft

Apr 2026 - Jun 2026 (3 months)

- Conducted account profiling and business research to identify growth opportunities across assigned accounts. - Engaged business decision-makers through outbound calls, email outreach, and discovery conversations. - Identified opportunities related to Microsoft 365, Copilot, Azure, CRM solutions, automation, and digital transformation initiatives. - Managed pipeline activities, opportunity documentation, and follow-up processes using Microsoft Dynamics 365. - Collaborated with technical teams and Microsoft partners to progress qualified opportunities. - Consistently achieved outreach, profiling, and opportunity-generation targets. - Utilized event management principles to oversee the lifecycle of high-value prospects, coordinating complex

Intake Specialist Representative.

Your Insurance Attorney

Sep 2025 - Dec 2025 (4 months)

- Conducted client intake for a US-based immigration law firm, assessing eligibility and profiling potential clients. - Collected and verified client information while identifying service fit and urgency. - Handled high-volume inbound inquiries with professionalism and attention to detail. - Served as the first point of contact, ensuring a smooth transition to legal teams. - Managed an extensive pipeline of legal clients, maintaining visibility and tracking progress throughout the entire acquisition lifecycle. - Leveraged inside sales techniques to effectively present legal and attorney services, fostering clear value propositions for potential clients. - Applied professional sales and negotiation skills to manage service value discussions,

Travel Sales Representative.

Priceline

Feb 2025 - Aug 2025 (7 months)

- Managed inbound and outbound customer interactions for US-based clients. - Qualified leads, identified customer needs, and promoted relevant products and services through cross-selling. - Maintained high customer satisfaction while working under strict KPIs and performance metrics. - Collaborated with internal teams to resolve issues and improve customer experience. - Consistently exceeded conversion goals through consultative selling and effective customer needs analysis. - Leveraged expertise in event management principles to oversee complex travel logistics, ensuring high-stakes itineraries were executed with precision and real-time problem solving to meet rigorous client expectations under pressure.

Sales & Customer Support Representative.

Verizon

Jul 2024 - Sep 2024 (3 months)

- Assisted customers with wireless services, account management, billing inquiries, and technical support. - Generated additional revenue through proactive cross-selling and upselling of devices, mobile plans, roaming services, and data solutions. - Consistently ranked among top-performing representatives while maintaining high customer satisfaction standards. - Identified customer needs and recommended tailored solutions to improve account value and retention. - Managed high-volume customer interactions while meeting quality, productivity, and sales KPIs. - Leveraged comprehensive knowledge of current marketing campaigns to align sales pitches with promotional messaging, effectively capturing customer attention and improving the lead-to-co

Sales and Customer Support Representative.

Asurion

Jan 2024 - Jul 2024 (7 months)

- Provided technical support and account assistance for AT&T customers. - Recommended protection plans and insurance solutions through consultative selling. - Consistently exceeded sales targets and ranked among top-performing representatives. - Managed customer accounts while maintaining high satisfaction and retention levels. - Integrated comprehensive marketing campaign knowledge into sales consultations to effectively align product recommendations with customer expectations, driving lead conversion and engagement.

Account Resolution & Collections Specialist.

Flagship Credit Acceptance

Jan 2023 - Dec 2023 (1 year)

- Managed delinquent accounts and negotiated payment arrangements with U.S.-based customers. - Consistently ranked among top-performing collectors through strong recovery and resolution metrics. - Applied negotiation, objection-handling, and customer retention techniques to maximize payment outcomes. - Maintained accurate account records and follow-up activities while handling sensitive financial information. - Built rapport with customers while maintaining control of difficult conversations and achieving performance goals. - Utilized appointment scheduling techniques during outbound cold calling efforts to coordinate payment arrangements, effectively securing commitment from customers to resolve outstanding balances. - Leveraged profession

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