Juan Manuel Castillo Tovar

Juan Manuel Castillo Tovar

About

Detail

MBA | Customer Success | KAM
Bogotá, Colombia
Contact Juan regarding: 
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Full-time jobs
Starting at USD3k/month
Flexible work
Starting at USD20/hour
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Internships
Starting at USD1.2k/month
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Timeline

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Résumé

Jobs verified_user 25% verified
  • A
    LATAM Manager public Remote experience
    Affiliate Top
    Nov 2023 - Current (2 years 7 months)
    As the LATAM Manager, I was responsible for the development and positioning of various brokers and brands within the financial market, focusing on acquiring new partners and managing a portfolio of 45 client accounts. I developed and implemented marketing and funneling strategies tailored for the LATAM region, driving projects aimed at customer retention and progressive growth across our platforms. My role involved utilizing tools such as JIRA, FIGMA, and Confluence to streamline project development. Additionally, I leveraged video calls to customize client accounts, incorporating AI tools to enhance platform efficiency, which significantly improved client satisfaction and engagement. Throughout my tenure, I achieved a consistent monthly g
  • J
    Operations Coordinator verified_user Verified experience
    Jenene Lodge
    Aug 2022 - Feb 2024 (1 year 7 months)
    As an Operations Coordinator, I was responsible for the implementation of a sales system for the launch of a new hotel chain, ensuring a seamless transition into the market. My role included generating average ticket sales during high season and ensuring traffic assurance in low season, while also managing various administrative tasks within the workspace. I led team management and provided technical training for positions, fostering a skilled workforce. Additionally, I played a key role in creating marketing campaigns, managing local partners, and developing travel packages that catered to diverse customer needs. I conducted onboarding for clients through assessment video calls, ensuring they received the necessary advice from the outset t
  • I
    Gallery Manager
    Instituto de Vision Art Gallery
    Jan 2021 - May 2022 (1 year 5 months)
    As Gallery Manager, I was responsible for the implementation of a sales system, overseeing administrative tasks within the workspace, managing the team, and providing technical training for various positions. I developed a strategic manual for the marketing and advertising of the gallery, profiled potential customers, and analyzed relevant information to enhance our outreach efforts. Additionally, I served as a Sales Representative, generating quarterly sales exceeding 20K USD. I successfully developed gallery databases to organize suppliers, prospects, current customers (collectors), and PR partners, while also generating new mechanisms for building relationships with customers to foster trust and facilitate purchases. To ensure seamless
  • P
    Operations Coordinator
    Posada del Camino Real
    Nov 2019 - Jan 2021 (1 year 3 months)
    Como Coordinador de Operaciones, fui responsable de la creación de un sistema de ventas y reservas a través de sitios web, así como de realizar tareas administrativas en el espacio de trabajo, gestionar equipos y proporcionar capacitación técnica para diversas posiciones. Además, diseñé campañas publicitarias y establecí redes sociales para la comercialización de la organización, lo que contribuyó a la promoción de la primera venta del negocio. También gestioné y creé paquetes de viaje para clientes nacionales e internacionales, alcanzando ingresos de más de 50 M COP (12.5K USD) al mes. Para asegurar las ventas del hotel, implementé un enfoque de venta consultiva, guiando a los clientes durante el proceso de cotización sobre los beneficios
Education verified_user 0% verified
  • Pontificia Universidad Javeriana
    MBA
    Pontificia Universidad Javeriana
    Jan 2023 - Dec 2024 (2 years)
    MBA - Focused in Innovation
  • Universidad de los Andes
    BFA
    Universidad de los Andes
    Aug 2013 - Dec 2018 (5 years 5 months)
Projects (professional or personal) verified_user 0% verified
  • University of the Andes
    Enviroment Magazine - Anfibious Conservation in Colombia
    University of the Andes
    Aug 2016 - Aug 2017 (1 year 1 month)
    Supervising proyect development of a educational magazine that pretends prevent and generating consiusness about the endangered species of colombia.