Juan José Rosales Mansilla

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Client Success Manager - My Ad Optimizer

KRAS Hub, SA

Dec 2023 - Current (2 years 1 month)

Responsible for client onboarding processes for both publishers and advertisers. Created SOPs for the Client Success Team. Maintained regular communication with clients, including follow-ups and check-ins to discuss metrics and progress of their ad campaigns. Communicated with the Dev Team regarding requests and needs for new accounts. Managed projects for new platform features. Maintained client documentation through CRM systems. Created support documentation and video tutorials. Ensured admin access and provided high-level platform walkthroughs. Reported analysis to track daily performance, numbers, and make projections. Adjusted campaigns for better performance and revenue as needed. Monitored and controlled project launches. Reviewed an

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PPC AdOperations Manager

AW GUA - LIMITADA - Autoweb

Jan 2016 - Aug 2023 (7 years 8 months)

Managed a team of 4 people. Oversaw the complete management of advertiser accounts running on pay-per-click basis, ensuring maximum campaign performance. Provided Client Success Management and maintained direct communication and relationships with dealerships. Conducted check-in meetings with clients to review performance, obtain budget increases, and strengthen relationships. Managed advertiser campaign on-boardings, gathering and reviewing assets and materials needed for campaign launches. Provided trainings on Autoweb's UI as a power user. Recorded and edited videos for tutorials on UI features. Performed campaign analysis and optimizations, including ad copy optimization, A/B testing, and campaign pacing. Analyzed account budgets and re

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Account Manager Support

Autoweb

Aug 2014 - Apr 2015 (9 months)

Developed reports for advertisers and publishers. Ensured quality assurance. Managed onboarding of advertisers and modifications of advertiser campaigns. Performed traffic estimations.

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Marketing Analyst

ContactUs.com

Apr 2013 - Jul 2014 (1 year 4 months)

Drafted articles for the ContactUs.com Blog. Managed ContactUs.com's social media accounts (Facebook, Twitter, YouTube, LinkedIn). Created promotional and tutorial videos for the YouTube channel. Created content for the Help Desk. Assisted and solved support tickets generated from Zendesk's platform. Resolved support inquiries from various channels including social media, WordPress plugins, and direct emails.

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English Instructor

AquacorpDaho Pozos

Nov 2011 - Jan 2015 (3 years 3 months)

Taught English to Heads and Managers at Hidrotecnia and Daho Pozos. Taught levels including Beginners, Intermediate, and Advanced, focusing on business-oriented courses.

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Media Buyer Branding

E-Viral

Mar 2011 - Aug 2012 (1 year 6 months)

Searched for online advertising placements. Established partnerships with Latin American networks. Purchased online advertising spaces on sites such as Marca.com, Billboard.com, Sport.es, and NYTimes.com. Managed and distributed advertiser budgets. Negotiated CPM and CPC rates. Delivered campaign reports. Prepared advertising packages for different events.

English Teacher

ESI School of Management

Mar 2010 - Feb 2011 (1 year)

Taught English to students at Preston University, York University, and Mercy College as part of ESI's direct academy, ILI.

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Customer Service Representative (T-Mobile account)

Nco

Oct 2009 - Mar 2010 (6 months)

Served as a Customer Service and Sales Representative on the T-Mobile account. Acted as a Team Leader. Activated phone lines. Achieved sales goals. Handled customer service (inbound and outbound calls).

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English Customer Service Agent

Atento Guatemala - 1-800Flowers.com

Nov 2008 - Jun 2009 (8 months)

Handled customer service and sales inbound phone calls. Solved customer order issues. Served as a Team Leader.

Customer Service Representative

Banco Industrial

Dec 2005 - Jun 2008 (2 years 7 months)

Activated credit and debit cards. Handled customer service inbound and outbound calls. Conducted outbound sales campaigns offering bank services. Solved problems with customer bank products. Performed reference checks for potential customers.

Juan José Rosales Mansilla

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