Juan Jose Navarrete

Bilingual professional (Spanish–English) with experience in remote and international environments across customer service, case management, quality control, and operational coordination. I have collaborated with organizations in the commercial, insurance, and legal sectors, overseeing processes, managing confidential legal documentation, and ensuring compliance with data protection and corporate policies. Skilled in analyzing metrics, preparing performance reports, and implementing continuous improvement strategies aligned with regulatory standards and KPIs. Knowledgeable in the ISO/IEC 27001 standard, focused on information security, data governance, and risk management, as well as in productivity and project management tools that support efficient and compliant operations.