Juanita Villegas

Business Development

Software Testing Bureau

May 2022 - Feb 2025 (2 years 10 months)

Servicio al cliente elaborando, diseñando y desarrollando propuestas comerciales; cumpliendo las expectativas del cliente con el fin de concretar el cierre negocios en el área de tecnología. Demostraciones de los productos y herramientas ofertadas con excelentes habilidades de comunicación y conocimiento técnico del los productos y servicios de la compañía, logrando establecer confianza con el cliente para que pueda tomar una decisión con base en sus expectativas. Proceso de documentación de la propuesta comercial, con el fin de que el área de implementación este alineado con las solicitudes del cliente.

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Presales Engineer | Account Executive

Data y Service

Feb 2018 - Mar 2022 (4 years 2 months)

Customer service preparing, designing, and developing commercial proposals from the technical area; meeting customer expectations to close business deals in the technology area. Demonstrating the products and tools offered with excellent communication skills and technical knowledge of the company's products and services, establishing trust with the clients so they are able to decided based on their expectations. Writting the commercial proposal process for the implementation area which has to be aligned with the client's requests.

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Pre-sales Engineer

NETEXPERTSIT

Apr 2015 - Aug 2017 (2 years 5 months)

Customer service preparing, designing, and developing commercial proposals from the technical area; meeting customer expectations to close business deals in the technology area. Demonstrating the products and tools offered with excellent communication skills and technical knowledge of the company's products and services, establishing trust with the clients so they are able to decided based on their expectations. Writting the commercial proposal process for the implementation area which has to be aligned with the client's requests. Support to the administrative area in documentation and billing of the services provided.

Associate

BT Latam

Oct 2013 - Apr 2015 (1 year 7 months)

Monitoring and supporting the WAN network guaranteeing the associated SLAs, dedicated to the project of Cementos Argos and Grupo Argos. Constant communication with the client where incidents are reviewed to avoid they do not become problems; following up with the suppliers involved, and managing the requirements to obtain a definitive solution. Preparation and presentation of periodic reports for the final client about the management of the network and associated indicators applying improvement activities. Documentation management for all client services and projects execution for the client's network such as changes in configurations and improvement of the data network according to customer needs.

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Field Engineer

ACTTELEMATICA

Jun 2011 - Oct 2013 (2 years 5 months)

Monitoring and supporting the WAN network guaranteeing the associated SLAs, dedicated to the project of Cementos Argos and Grupo Argos. Constant communication with the client where incidents are reviewed to avoid they do not become problems; following up with the suppliers involved, and managing the requirements to obtain a definitive solution. Preparation and presentation of periodic reports for the final client about the management of the network and associated indicators applying improvement activities. Documentation management for all client services and projects execution for the client's network such as changes in configurations and improvement of the data network according to customer needs.

Support Engineer

CompuRedes SA

Jun 2010 - Jun 2011 (1 year 1 month)

Windows and office support (remote). Active directory and Citrix level 1 support for internal users.

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Juanita Villegas