Juanita Velásquez BPO KAM

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Key Account Manager

Feb 2025 - Jul 2025 (6 months)

As a Key Account Manager, I was responsible for nurturing and developing relationships with key clients to drive business growth and ensure customer satisfaction. I collaborated closely with cross-functional teams to align our services with client needs and expectations. Additionally, I managed recruitment campaigns by posting job requirements on social media platforms, which involved planning, timing, and audience targeting. This experience provided me with practical insight into campaign management and digital outreach, enhancing my ability to engage effectively with diverse audiences and support our overall business objectives. Furthermore, I utilized Microsoft Excel to track key metrics, client performance, renewals, and satisfaction, c

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Key Account Manager

Jul 2024 - Jan 2025 (7 months)

As a Key Account Manager, I was responsible for nurturing and developing relationships with key clients to drive business growth and ensure customer satisfaction. I collaborated closely with cross-functional teams to align our services with client needs and expectations. Additionally, I managed recruitment campaigns by posting job requirements on social media platforms, which involved planning, timing, and audience targeting. This experience provided me with practical insight into campaign management and digital outreach, enhancing my ability to engage effectively with diverse audiences and support our overall business objectives.

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Medical Coordinator

Jan 2024 - Jul 2024 (7 months)

As a Medical Coordinator, I was responsible for overseeing the planning and execution of various health initiatives, ensuring compliance with medical standards and regulations. I coordinated with healthcare professionals to streamline patient care processes and improve service delivery. Although my role was not primarily focused on digital marketing, I supported the creation of digital materials for health campaigns, such as Pap smear tests and other medical exams, contributing to their promotion and outreach, which enhanced community awareness and engagement in preventive health measures. Additionally, I utilized strong data management skills to organize patient records, coordinate medical staff schedules, and manage case data effectively.

Website Creator Support

TaskUs

Jan 2023 - Jan 2024 (1 year 1 month)

As a Website Creator Support at TaskUs, I was responsible for assisting clients in the creation and management of their websites, ensuring a seamless user experience. My role involved troubleshooting issues, providing guidance on best practices, and facilitating effective communication between clients and technical teams. Additionally, I regularly utilized Google Sheets for tracking tickets, documenting client requests, and updating internal knowledge bases, which enhanced our operational efficiency. Data entry was a key part of my role, ensuring accurate logging of customer interactions and platform changes, thereby maintaining consistency across reports and audits. Furthermore, I supported clients in establishing and organizing their medi

Bilingual Supervisor

TSO

May 2022 - Dec 2022 (8 months)

As a Bilingual Supervisor, I effectively managed a diverse team, ensuring high levels of performance and adherence to quality standards. I facilitated communication between team members and upper management, fostering a collaborative work environment. Additionally, I utilized Microsoft Excel and Google Sheets to meticulously track team performance, attendance, and quality assurance metrics, which were crucial for informed decision-making. I also performed data entry to maintain accurate client records, log incident reports, and update shift schedules, ensuring operational efficiency and transparency in reporting to upper management. My role involved leading a team that handled home insurance claims and customer service for U.S.-based client

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Senior Accounting Assistant

Aug 2021 - May 2022 (10 months)

As a Senior Accounting Assistant, I was responsible for maintaining accurate financial records, processing invoices, and assisting with month-end closing activities to ensure compliance with accounting standards. I collaborated closely with the accounting team to reconcile accounts and prepare financial reports. Additionally, I utilized CRM tools to manage client billing information, track communications, and ensure timely follow-ups with both internal teams and external clients. This integration of CRM tools helped streamline workflows and maintain accurate client records, directly supporting our financial processes and enhancing overall efficiency in the department. Furthermore, I regularly communicated with corporate clients, vendors, an

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Trainer

Sitel de Colombia S.A

Mar 2020 - Jul 2021 (1 year 5 months)

As a Trainer at Sitel de Colombia, I was responsible for developing and delivering training programs that enhanced employee skills and performance. I utilized various instructional techniques to engage trainees and ensure effective learning outcomes. Additionally, I used Microsoft Excel daily to track trainees’ progress, manage attendance, and report KPIs, which was essential for evaluating the effectiveness of the training programs. I also handled data entry tasks, including updating training records, inputting evaluation scores, and organizing onboarding documentation. These skills were key to maintaining accurate information and providing comprehensive reports to management, ultimately supporting the overall training objectives. Furtherm

Supervisor

Teleperformance

Jun 2019 - Feb 2020 (9 months)

As a Supervisor, I was responsible for overseeing daily operations, ensuring team productivity, and maintaining high standards of service delivery. I managed schedules, facilitated team communications, and monitored performance reports to drive continuous improvement. Additionally, I utilized Microsoft 365 tools, including Excel, Outlook, Teams, and SharePoint, to coordinate operations effectively and ensure team alignment, which was crucial for achieving our objectives and enhancing overall team performance. Furthermore, I oversaw teams that managed interactions with business clients from international accounts, ensuring service quality and handling escalations while maintaining performance KPIs aligned with client expectations. This role

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Trilingual Supervisor

OceanVox

Jan 2014 - Jun 2019 (5 years 6 months)

As a Trilingual Supervisor at OceanVox, I was responsible for overseeing team performance and ensuring high-quality customer interactions. I regularly performed data entry tasks to track team performance, customer interactions, and KPI metrics, which were crucial for maintaining operational standards. Additionally, I utilized Microsoft Excel extensively for organizing shift schedules, analyzing call volume trends, and preparing performance reports. These tools were essential for decision-making and operational efficiency, demonstrating their direct relevance to my role and responsibilities. Furthermore, I managed recruitment campaigns by posting job openings on social media, effectively handling timing and audience targeting. I was also res

Commercial Specialist for Technology Services

RingVoz, LLC

Jun 2013 - Jan 2014 (8 months)

As a Commercial Specialist for Technology Services, I was responsible for managing client relationships and ensuring the delivery of high-quality technology solutions. My role involved analyzing market trends and customer needs to develop tailored service offerings that enhanced client satisfaction and retention. Although my title was Commercial Specialist, a significant part of my responsibilities involved daily data entry tasks. I managed CRM databases, updated customer records, tracked service usage, and processed invoices with accuracy. These tasks required attention to detail, consistency, and data integrity—core components of data entry. My experience also included generating reports and organizing spreadsheets for internal analysis a

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Business Center Manager (Punto de Bolsa)

BVC (Colombian Stock Exchange)

Jul 2012 - Jun 2013 (1 year)

As the Business Center Manager at Punto de Bolsa, I was responsible for overseeing the daily operations of the business center, ensuring exceptional service delivery and client satisfaction. I managed a team of professionals, fostering a collaborative environment to achieve our strategic goals. Although my role did not involve direct management of Google Ads, I played a crucial part in acquiring participants for our training programs through coordinated Google Ads campaigns, working closely with the marketing team to optimize our reach and engagement. This collaboration not only enhanced our program visibility but also contributed to the overall success of our initiatives.

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Customer Service Representative II

Convergys SAS

Dec 2011 - Jul 2012 (8 months)

Juanita Velásquez

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