Juanita Sanchez

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Customer Experience Coordinator

Gaona Currea

Nov 2025 - Current (8 months)

Customer Experience lead specialized in the Real Estate and Property Management sectors. I focus on bridging the gap between operational efficiency and client satisfaction through technology and strategic networking. Key Achievements: • Digital Transformation: Spearheaded the implementation of CRM systems and data dashboards, enhancing operational visibility and data-driven decision-making. • Operational Efficiency: Achieved a 20% reduction in resolution times by optimizing internal workflows and implementing streamlined communication protocols. • Customer Success: Drove a 30% increase in overall satisfaction levels (CSAT) through proactive engagement and service excellence.

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Gaona Currea

Nov 2025 - May 2026 (7 months)

Como Gaona Currea, fui responsable de gestionar procesos integrales de atención al cliente y operaciones inmobiliarias, asegurando el cumplimiento de los estándares de servicio a través del uso experto de herramientas como Salesforce, HubSpot y Google Workspace. Mis funciones principales incluyeron la gestión eficiente de tickets, el seguimiento constante de clientes para fomentar su fidelización y la coordinación fluida con equipos operativos y proveedores. A través de la aplicación de KPIs de satisfacción como NPS y CSAT, logré optimizar el éxito del cliente mediante el análisis de causas raíz y la implementación de mejoras en los procesos operativos. Adicionalmente, manejé la negociación de contratos de leasing y la administración de pro

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Administrative Assistant

Nueva Granada School

Jun 2025 - Nov 2025 (6 months)

Responsible to deliver an outstanding experience for both internal and external stakeholders, ensuring efficiency across all processes through the following activities: • Delivered a superior service experience for internal and external stakeholders, ensuring operational efficiency and alignment with institutional standards. • Managed complex logistical schedules and event planning, requiring rapid problem-solving and cross-functional collaboration. • Oversaw facilities and incident management protocols, ensuring a safe and optimal environment for the school community.

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Teacher Assistant SEND

Thomson House Primary School

Nov 2022 - Apr 2025 (2 years 6 months)

• Demonstrated high adaptability and empathy by supporting students with Special Educational Needs and Disabilities (SEND), utilizing personalized learning strategies akin to consultative coaching. • Collaborated daily with school governors and teaching staff to ensure compliance with British education authority (OFSTED) requirements. • Led the implementation of new active learning projects, increasing engagement and demonstrating strong initiative and leadership in a team-based environment. • Provided comprehensive executive support by maintaining seamless communication channels between the school community, parents, and internal stakeholders, ensuring information flow remains transparent and efficient. • Managed complex logistics, includi

Real Estate Agent

Engel & Völkers

Jan 2021 - Aug 2022 (1 year 8 months)

• Managed the full sales cycle for high-value properties, from initial prospect qualification to closing. • Built and developed a pipeline of prospective clients through follow-ups and relationship management. • Conducted market analysis to develop pricing strategies and identify business opportunities, negotiating terms to secure profitable agreements for all parties. • Leveraged event coordination skills to manage complex transaction timelines, including the orchestration of property viewings, high-stakes negotiations, and legal documentation cycles to ensure seamless client experiences. • Applied meticulous organizational and stakeholder management abilities to facilitate clear communication between clients, legal teams, and partners, ma

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Operations Specialist

Gimnasio Especializado del Norte School

Jan 2015 - Jun 2022 (7 years 6 months)

• Directed general school operations, including budget development, vendor management, and accounts receivable, ensuring fiscal responsibility and operational excellence. • Streamlined admissions and enrollment processes, serving as the primary point of contact for prospective families and guiding them through the decision-making journey. • Ensured strict compliance with Ministry of Education and Health Department regulations, demonstrating attention to detail and ability to navigate complex frameworks. • Utilized Monday.com to centralize institutional processes, managing student and family records, tracking admissions documentation, and coordinating complex event logistics to ensure seamless operational flow and enhanced stakeholder commun

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Sales Executive

Pacific International Studies

Feb 2014 - Dec 2014 (11 months)

• Developed and managed a pipeline of leads interested in international education, utilizing effective prospecting strategies to maximize conversion rates. • Acted as a strategic liaison between students and partner institutions, providing a seamless customer experience throughout the commercial and academic application process. • Consistently met sales objectives by delivering a high-quality, consultative advisory service tailored to individual client goals. • Leveraged event coordination skills to organize and manage logistics for student recruitment fairs and information sessions, ensuring high engagement and providing comprehensive support throughout the international enrollment cycle.

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