Juanita Casas

Juanita CasasĀ  new_releases

About

Detail

COO at Bunny Studio
Bogota D.C., Colombia

Contact Juanita regarding:Ā 

Flexible work
Starting at USD35/hour
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Finding mentors
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Networking

Timeline


work
Job
school
Education

RƩsumƩ


Jobs verified_user 12% verified
  • Bunny Studio
    Chief Operating Officer
    Bunny Studio
    Sep 2024 - Current (9 months)
  • Bunny Studio
    Director of Customer Operations verified_user Verified experience
    Bunny Studio
    Jan 2021 - Current (4 years 5 months)
    As Director of Customer Operations, I lead 25 people from the Customer Experience and Pro Management teams. My main objectives are: • To guarantee the fulfillment of all client requests. • To build consistent, repeatable, and scalable fulfillment processes in new services launched. • Improve client retention KPIs through stellar customer experience.
  • Bunny Studio
    Head Of Customer Operations at Bunny Studio
    Bunny Studio
    Jan 2018 - Dec 2020 (3 years)
  • Voice
    Head of Operations at Voice123, Part of Torre
    Voice
    Jun 2016 - Dec 2017 (1 year 7 months)
    During this time as Head of Operations, I was responsible for maintaining a smooth operation in the company: from analyzing data trends, finding problems and proposing solutions, to building relationships with freelancers and maintaining sales goals, and opening new opportunities.
  • Voice
    Community Manager
    Voice
    Nov 2015 - May 2016 (7 months)
    At Voice123 our vision is to create and lead the future of the voice over craft. We believe that every idea should have a great voice, that's why we work everyday to achieve this goal. Our system enables voice talents to meet clients due to our open marketplace policy. This "middle-man-less" tool offers better professional options for voice talents and a pool of talents to choose for voice buyers.
  • Voice
    Customer Success Agent
    Voice
    Oct 2014 - Oct 2015 (1 year 1 month)
  • T
    Asistente de Gerencia
    Temkin International
    Jun 2012 - Jul 2013 (1 year 2 months)
    Mi trabajo en Temkin consistió en: • Construir y mantener al dĆ­a KPIs para la compaƱƭa. • Generar informes financieros para los stakeholders. • Generarinformes de productividad. • Implementar y hacer seguimiento a proyectos propuestos desde Gerencia General. • Liderar y gestionar la traducción y localización de la pĆ”gina web de Temkin International a espaƱol.
  • Pontificia Universidad Javeriana
    Asistente de posgrado en Administración
    Pontificia Universidad Javeriana
    Jun 2011 - Dec 2011 (7 months)
    Durante este tiempo, mi trabajo se enfocó en: • Apoyar las matrĆ­culas acadĆ©micas de los diferentes programas de posgrados. • Apoyar la logĆ­stica del proceso de admisiones de aspirantes. • Brindar soporte operativo a los Coordinadores Administrativos relacionado con consolidación de bases de datos, organización de eventos acadĆ©micos y actualización de información. • Documentar procesos administrativos del Departamento.
  • G
    Practicante de producción
    Grupo Familia l SCA
    Jan 2011 - Jul 2011 (7 months)
    Mis principales funciones se centraron en: • Documentar procedimientos del Ć”rea de Conversión (Producción). • Documentar AROs del Ć”rea (AnĆ”lisis de Riesgo por Oficio) de Conversión (Producción). • Construir la programación de aseo preventivo del Ć”rea de Conversión (Producción).
Education verified_user 0% verified
  • R
    Certified in Distributed Management, Trabajo remoto
    Remotehow Inc
    Jan 2019 - Dec 2019 (1 year)
    How to build and lead highly effective teams despite the distance.
  • W
    Mastership in Prospecting
    Winning by Design
    Jan 2019 - Dec 2019 (1 year)
  • H
    Professional Development Programs, Participant, Strategic Business Management. August 26 – August 27.
    Harvard Extension School
    Jan 2019 - Dec 2019 (1 year)
  • Blekinge Institute of Technology
    MSc in Industrial Economics and Management with specialization in Entrepreneurship, Emprendimiento/Estudios sobre empren
    Blekinge Institute of Technology
    Jan 2013 - Dec 2014 (2 years)
  • Pontificia Universidad Javeriana
    IngenierĆ­a industrial
    Pontificia Universidad Javeriana
    Jan 2006 - Dec 2012 (7 years)