Project Manager with experience coordinating cross-functional operational initiatives, CRM-based process tracking and performance-driven execution across regulated and service-oriented environments. Background includes structuring content campaigns, supervising operational workflows, documenting processes, monitoring funnel performance and translating strategic initiatives into measurable execution plans. Experience includes CRM-based conversion improvements of approximately 30%, implementation projects reaching nearly 90% of initial operational design, process optimization initiatives reducing management timelines by up to 25%, and KPI-based reporting using Excel, Power BI, Salesforce and Zoho CRM. Strong exposure to stakeholder coordination, bottleneck identification, documentation flow and operational follow-up across life sciences, healthcare and technical project environments.
