Juan González

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Support Project Manager

SAP,

Jan 2025 - Current (1 year 5 months)

As a Support Project Manager, I lead cross-functional initiatives to enhance internal applications and business enablement systems across SAP's global operations. I act as the primary coordinator for business-critical projects, driving collaboration between technical, operations, and leadership teams. I spearheaded the evaluation and selection of a new Project Management Information System (PMIS) for the Business Application, Support and Engagement team, improving efficiency and reporting across projects. My responsibilities included proposing various options for the PMIS, including Monday.com, which contributed to our decision-making process. I define KPIs and success metrics to monitor project performance and ensure alignment with strateg

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Project Monitoring & Evaluation Specialist

Food and Agriculture Organization of the United Nations (FAO), Latin America & Caribbean (RLC)|

Feb 2024 - Dec 2024 (11 months)

• Directed the monitoring and evaluation of regional digital transformation projects across 12 countries. • Oversaw implementation of IoT solutions, connectivity infrastructure, and digital services to improve agricultural systems. • Built strong institutional partnerships with ministries, NGOs, and multiple stakeholders to ensure project sustainability and scalability, effectively managing client onboarding processes to prepare stakeholders for successful project implementation. • Developed semi-annual reports and conceptual notes aligned with FAO's strategic priorities. • Monitored and supported the creation of Letters of Agreement (LoA), ensuring all project documentation was thorough and aligned with operational goals.

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Business Developer

ACTUM Digital,

Mar 2023 - Feb 2024 (1 year)

• Led business development for AI and cloud-based transformation initiatives targeting enterprise clients across Europe. • Conducted needs analysis, pitched custom AI solutions, and secured long-term partnerships. • Worked closely with delivery teams to ensure alignment between client objectives and solution deployment. • Additionally, I was responsible for generating and documenting the business strategy, which was crucial for the expansion of the division, ensuring that all stakeholders were aligned and informed throughout the process. Furthermore, I coordinated schedules for meetings with multiple stakeholders and potential clients, facilitating effective communication and collaboration, which ultimately supported our lead generati

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Project Manager

LitFin,

Aug 2022 - Nov 2022 (4 months)

• Oversaw end-to-end implementation of new CRM and analytics platforms to improve data-driven operations and enhance customer experience. • Recruited, trained, and managed a high-performance sales acquisition team, ensuring alignment with strategic goals. • Developed performance metrics and reporting tools to drive process optimization and revenue growth, leveraging insights from customer interactions. • Utilized calendar management skills to effectively schedule and track multiple tasks, ensuring timely delivery and alignment with project timelines. Additionally, the implementation of the CRM was aimed at improving customer support processes, thereby fostering stronger client relationships and satisfaction. Furthermore, I explored va

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Business Unit Manager|

ICON Communication Centres,

Mar 2021 - May 2022 (1 year 3 months)

• Managed operations and revenue growth for multiple client accounts, resulting in a 111% revenue increase in 1.5 years. • Directed and mentored sales and customer service teams, building a culture of high performance and client-centric delivery. • Managed the financial planning and operational oversight of multiple programs within the business unit, ensuring alignment with strategic goals and budgetary frameworks. • Implemented new project workflows and reporting dashboards, improving efficiency and strategic oversight. • Built trust-based relationships with clients, enabling long-term retention and upselling opportunities. Additionally, I utilized calendar management skills to effectively schedule and prioritize client meetings, e

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Program Manager

ICON Communication Centres,

Jun 2019 - Mar 2021 (1 year 10 months)

• Led a 40+ member multilingual team operating 24/7 across global markets, ensuring service continuity and SLA compliance. • Designed and executed strategic project plans, aligning technical and operational delivery with client objectives. • Created monitoring dashboards to track KPIs and performance in real-time, driving accountability and results. • Utilized calendar management skills to effectively schedule and prioritize project timelines, ensuring all milestones were met. • Implemented CRM tools to enhance project tracking and client communication, streamlining processes and improving overall efficiency. • Provided executive assistance by coordinating high-level meetings and communications, facilitating seamless project execu

Adviser to Government Director

Chilean Government

Mar 2017 - Mar 2018 (1 year 1 month)

As an Adviser to the Government Director, I supported the design and implementation of national initiatives under the Director's office, ensuring alignment with strategic objectives. I delivered speeches and facilitated engagement with civil society across Chile, fostering collaboration and transparency. Additionally, I developed internal reports and strategic proposals for cross-sector policy initiatives, enhancing the effectiveness of our programs. My role also involved operations management and schedule coordination to streamline processes and improve efficiency. Furthermore, I reviewed and worked with databases of information provided by the ministry, which was essential for informed decision-making and the successful execution of our i

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Assistant of Professor

Universidad Diego Portales,

Mar 2016 - Dec 2018 (2 years 10 months)

• Supported undergraduate Political Science courses by coordinating academic content and reviewing student evaluations. • Delivered weekly lectures, assisted with curriculum planning, and maintained student engagement and records. • Offered academic mentoring and contributed to exam preparation and academic performance analysis.

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