Senior People Operations Specialist for North America and Europe
EXL - SONOS
Jul 2024 - Current (1 year 11 months)
• Oversee the People Operations team's ticketing inbox through Jira and promptly address employee inquiries related to benefits, compensation, leave of absence and other relevant matters. • Through Workday, providing Level 1 support, troubleshooting system issues, and performing ongoing configuration and maintenance tasks. • Led the development of comprehensive SOPs for HR, ensuring clarity, consistency, and alignment with Sonos' best practices. • Offer expert advice, guidance, and support on People policies, programs, and processes to both employees and managers. • Submit invoices and manage purchase requisitions and orders via SAP system. • Perform data audits on a regular basis to ensure data accuracy, consistency, and completeness