Juan David Gonzalez Contreras

Juan David Gonzalez Contreras  new_releases

About

Detail

Academic Tutor for Amazon & E-commerce LATAM | Business Administration | Amazon USA Seller | Co-Founder and CEO, Jumpsell.Store
Bogotá, D.C., Colombia

Contact Juan regarding: 
Flexible work
Starting at USD16/hour

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 38% verified
  • Smartbeemo
    Bootcamp Manager public Remote experience
    Smartbeemo
    Oct 2024 - Current (1 year 4 months)
    Comprehensive Bootcamp management: coordinating virtual room openings, managing student databases, and ensuring daily attendance updates. Responsible for generating participation certificates, organizing downloadable resources, and uploading recordings to internal repositories and YouTube. Maintain academic records and manage official WhatsApp groups for each Bootcamp, implementing reminders and strategic follow-ups. Coordinate content distribution via email marketing, respond to requests in official channels, and schedule sessions with mentors and guest speakers. Provide ongoing support to students and mentors, ensure compliance with schedules, and deliver materials on time. Implement retention and loyalty actions, measure key attendance a
  • Smartbeemo
    Amazon y E-commerce Academic Mentor verified_user Verified experience public Remote experience
    Smartbeemo
    Jan 2024 - Current (2 years 1 month)
    Guided and supported students, resolving queries about academic programs and ensuring efficient response times. Promoted entrepreneurship, assisting students in applying knowledge to their own projects. Facilitated onboarding and encouraged self-management via the study portal. Increased academic success rates and satisfaction through active coaching. Managed dissatisfaction by providing solutions such as tutoring and live classes, driving up-selling and cross-selling opportunities. Created additional materials and served as live class moderator, suggesting relevant topics. Developed and presented live classes from personal expertise, improving the academic content. Contributed feedback and suggestions for continuous program development whi
  • Amazon
    Freelance - Digital Seller - Ecommerce verified_user Verified experience public Remote experience
    Amazon
    Nov 2022 - Current (3 years 3 months)
    Seller at Amazon marketplace USA via Lagodecommerce | Co-Founder and CEO of Jumpsell.store
  • G
    Sales Supervisor verified_user Verified experience
    Gaseosas Colombiana S.A
    Feb 2021 - Feb 2022 (1 year 1 month)
    Oversaw achievement of sales targets and team performance for the tele-sales channel. Led, trained, and motivated the sales team, fostering continuous improvement and teamwork. Engaged clients daily to understand needs, provide assistance, and gather feedback for operational optimization. Supported team with upselling and closing sales; cultivated customer loyalty. Monitored daily operations and provided procedural guidance. Exceeded performance goals through upselling and strategic customer cultivation. Used Excel to manage customer service teams, analyze sales data, and generate service reports for improved decision making.
  • Eficacia
    Reconciliation Analyst
    Eficacia
    Mar 2020 - Jan 2021 (11 months)
    Defined and standardized new loyalty programs and managed redemption credits for clients of ABInbev. Supported accounts receivable by performing reconciliations and credit note administration.
  • A
    Sales Supervisor
    ABInbev
    Feb 2017 - Apr 2019 (2 years 3 months)
    Ensured achievement of key business indicators (volume, coverage, market plans, distribution) for beer and malt categories in ABInbev. Planned strategy and met sales/customer service KPIs. Developed and trained the sales team; accompanied teams in field execution. Managed customer service teams, leveraged database management for sales/service analysis and reports, improving market understanding and optimizing sales strategies.
  • Teleperformance Spain
    Telesales Supervisor
    Teleperformance Spain
    Sep 2014 - Feb 2017 (2 years 6 months)
    Ensured achievement of key business KPIs (volume, coverage, AHT, etc.) in ABInbev. Generated reports to monitor daily, weekly, and monthly goals (team of 19). Managed strategies, resources, and tools for achieving sales targets across regions.
  • T
    Telesales Cordinador
    Sep 2009 - Aug 2012 (3 years)
    Ensured achievement of sales volume, coverage, and customer service metrics; managed strategies, resources, and tools for team targets (team of 46). Excelled in customer service team management via spreadsheets for sales analysis and reporting, optimizing team performance and decision making.​
Education verified_user 0% verified
  • Politécnico Grancolombiano
    Project Management
    Politécnico Grancolombiano
    Jan 2016 - Jan 2017 (1 year 1 month)
  • Politécnico Grancolombiano
    Business Administration
    Politécnico Grancolombiano
    Feb 2010 - Nov 2015 (5 years 10 months)