Juan Carlos Rojas Customer Service

Customer Service Representative

HCLTech

Jul 2025 - Current (1 year 1 month)

• Manage a high volume of customer interactions while maintaining service quality and accuracy. • Use internal systems and databases to update, validate, and manage customer information. • Troubleshoot account-related issues and provide clear solutions aligned with company policies. • Escalate complex cases while ensuring proper documentation and follow-up.

Customer Service Representative

Equifax

Jul 2024 - Jan 2025 (7 months)

• Analyzed customer account information and assisted with resolving financial-related concerns. • Investigated inconsistencies and unusual activity within customer records. • Managed high-volume case workloads while maintaining compliance and accuracy standards. • Utilized internet research skills to gather pertinent information and support investigations and customer issue resolution. • Contributed to revenue generation by identifying opportunities and successfully upselling subscriptions for credit reports to enhance customer value.

Customer Service Fraud & Compliance Representative L2

Sendwave

Oct 2021 - Jan 2023 (1 year 4 months)

• Reviewed transaction activity and user behavior to identify irregular or suspicious patterns. • Escalated high-risk cases following fraud prevention and compliance procedures. • Provided technical and functional support for mobile and web platforms.

Game Specialist & Moderator

Amazon

Sep 2020 - Jan 2022 (1 year 5 months)

• Monitored platform activity to ensure compliance with community and security guidelines. • Investigated suspicious or inappropriate behavior and applied corrective actions when required. • Assisted users with account, technical, and platform-related concerns.

Technical Support Specialist

Concentrix

Jan 2017 - Jan 2019 (2 years 1 month)

• Diagnosed and resolved hardware, software, and connectivity issues for end users. • Provided technical support for Windows, MacOS, and iOS environments. • Resolved technical issues during the first interaction whenever possible.

Juan Carlos Rojas

About

Detail

Timeline

Résumé