Juan Carlo Alvarez

A

Consultant carbon emissions & learning management systems

Agros International

Aug 2023 - Apr 2024 (9 months)

• Develop the process for data collection and carbon footprint measurement using Taroworks and Cool Farm Tool as main tools. • Train the personnel in charge of data collection for carbon footprint measurement about the understanding and context of the job. • Execute data analysis and ETL (data extraction, transformation and cleaning) activities. • Offered the management team various options for considering and implementing a learning management system. • Implement content and train staff in the use of TOMI software and its digital platform.

Digital Solutions Team Leder

Solidaridad Network

Sep 2019 - Aug 2023 (4 years)

• Led the solution development team that designs and deploys Android apps, builds processes, applies and integrates cloud, SaaS, and hardware services across all products/areas to meet business needs supported over ITIL principles. • Facilitate process workflow modeling to collaborate on improvements, automation capabilities, and clearly defined end-to-end use cases • Responsible for the development of new applications with the technical and implementation teams. • Understand customer needs and translate those needs into actionable requirements • Develop, document, and maintain complex business models • Facilitate the negotiation of requirements between multiple stakeholders • Carry out business process analysis using an understandin

maiz y trigo

CIMMYT

Dec 2015 - Jan 2017 (1 year 2 months)

• Led the Implementation of the MasAgro Mbile System • Managed, improve and coordinate the operation of the MasAgro Móvil SMS System • Facilitate and coordinate the training of final users in collaboration with the MasAgro CIMMYT training area. • Track, monitor, and evaluate the services, content, and quality. • Identify potential partners for content and technical collaboration to enhance the MasAgro Móvil SMS system (universities, local and national research centers, private companies, law firms, consultants, etc.). • Identify training needs for technicians, farmers, and general users of the MasAgro Móvil SMS system and develop, together with the MasAgro CIMMYT training area, a plan to address those. • Develop reports and other act

G

IT Specialist

Grameen Foundation Branch Colombia

Nov 2012 - Jan 2015 (2 years 3 months)

• Led the Implementation of the Salesforce ERP & helpdesk ticketing system through Zendesk.com • Customer support to mobile and Salesforce users based on ITIL principles, more than 500 tickets solved including Taroworks & salesforce issues, questions, or training. • Specialist in survey design using taroworks for Salesforce, testing, and deployment • Salesforce platform administration & object design • Led and developed all the support policies, protocols, and procedures • Led implementation of the Mobile Device Management System (MDM) using Cisco Meraki. • Provided training to vulnerable farmers in different locations over Colombia. Training topics such as; handling mobile devices, working with Android applications such as Taroworks

F

Project Leder & Implementation Specialist

Fourgen Solutions

Oct 2010 - Nov 2012 (2 years 2 months)

• Led the implementation of IT projects based on POS solutions from ICG Spain • Led the Implementation of the POS solution for the country's biggest franchises with more than 300 stores across the country • Provided operational support to VIP customers over ICG solutions • Solve complex problems between ICG Spain branch and most representative customers.

I

Social Trainer l Communities Project Management, Social Media and Entrepreneurship.

Integral Corporation for Human Growth

Jun 2010 - Aug 2010 (3 months)

• Provided training to vulnerable communities on issues related to social management about community projects, ventures, business plans, strategic plans, SMART goals, and the development of key performance indicators. • Train communities in managing ICT services provided by community technology centers such as social networks, blogs, google cloud services, wikis, Skype, web pages, and other free software.

S

Technical and Functional consultant Microsoft Dynamics Navision LATAM

Suani BSM Networks

Apr 2006 - Nov 2007 (1 year 8 months)

• Provided technical and functional support for international and national clients such as Banacol Marketing Corporation, ECom Trading, Sonoco of Colombia, Lehner S.A, Rohde & Leisenfeld, SONY of Colombia-Venezuela, Pokon & Chrysal Colombia. • Led the implementation of SW projects and certified users on Microsoft Dynamics Navision.

B

Brand Leder corporate mobile solutions

• Led the Implementation of mobile solutions for sectors as transportation, logistics, CRM, sales force, medical visits, and vehicle tracking. • Leder implementing solutions on the PHP web platform for sectors as transportation, logistics, CRM, sales force automation, medical visits, and vehicle tracking. • Commercial Executive Manager, define and execute sales and marketing plan, pricing strategy development, media plan, and alliances with technology partners.

Juan Carlo Alvarez

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