Juan Cano

Juan Cano

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Bilingual QA and Customer Support Specialist
Mexico

Contact Juan regarding: 
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Full-time jobs
Starting at USD14/hour
Flexible work
Starting at USD14/hour

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Résumé


Jobs verified_user 0% verified
  • Foundever
    Bilingual Customer Service Representative
    Foundever
    Feb 2023 - Nov 2024 (1 year 10 months)
    Handled a high volume of customer inquiries in both English and Spanish, resolving complex issues while maintaining accurate and up-to-date records in CRM and SQL databases. Regularly reviewed and updated customer data, tracked response times, satisfaction scores, and resolution rates. Built and used reporting tools to identify trends and prevent recurring issues. Managed sensitive information with strict adherence to security and privacy protocols. • Leveraged proactive verbal communication skills, a direct overlap with cold calling techniques, to manage both inbound and outbound customer interactions, guiding conversations towards resolution and engagement. • Demonstrated confidence in live phone conversations, employing quick thinking, o
  • Algar tech
    Quality & Process Analyst
    Algar tech
    Feb 2021 - Dec 2022 (1 year 11 months)
    Worked remotely handling both English and Spanish tasks, testing and analyzing product quality while improving processes to prevent recurring issues. Maintained and updated data in CRM and reporting systems, tracked key metrics like issue resolution, efficiency, and customer satisfaction. Collaborated with teams across locations to implement process improvements and ensure consistent quality standards.
  • Remote
    Client Acquisition Assistant
    Remote
    Mar 2018 - Oct 2019 (1 year 8 months)
    Supported a group of Asian freelance programmers by connecting them with clients in the U.S. and Canada. Promoted their services in English and Spanish, participated in virtual meetings, and helped generate leads on a commission basis. • Engaged in social media marketing principles by utilizing digital channels for outreach and client communication, fostering engagement and lead generation. • Performed operational coordination tasks, including managing workflows and tracking client interactions, aligning with operations experience. • Provided direct communication and support to clients to understand their needs, demonstrating customer service experience transferable across various service-based industries. • Leveraged Slack for seamless tea
Education verified_user 0% verified
  • S
    Industrial Machinery Technician
    SENA, Colombia
    Jan 2013 - Nov 2015 (2 years 11 months)
Awards verified_user 0% verified
  • Foundever
    Stack rank award
    Foundever
    Jun 2023
    Top 20 of the site stack rank