Juan Camilo Trujillo Bolaños

O

Digital Specialist Social - for Amazon Prime Video

OMG (Omnicom Media Group)

Apr 2025 - Current (1 year)

- Lead regional social performance strategy and optimization for Amazon Prime Video LATAM, managing always-on paid media across Meta and TikTok in 7+ markets (MX, CA, BR, CL, CO, AR, OLA). Work directly with Prime Video’s in-house digital marketing team to enhance media efficiency and cross-market learning. - Achieved ~3x QoQ reduction in iE%CCP, driving consistent gains in media efficiency and ROI. - Co-developed and deployed LATAM Pre/Post DSI testing framework, establishing regional performance benchmarks. - Oversee optimization of always-on social performance campaigns focused on High-Value Actions (HVA). - Employed strict data hygiene protocols to ensure the accuracy and freshness of audience lists, leading to highly precise se

L

Intake Specialist

Law Office of Rosina C. Stambaugh

May 2023 - Apr 2025 (2 years)

As an Intake Specialist, I was responsible for generating sales by converting new leads into consultations, while also assisting current clients of the law firm with their general inquiries. My role included collecting pending payments and supporting the attorney in rescheduling and managing the calendar to ensure efficient operations. Additionally, I utilized cold calling techniques to reach out to leads from a database, effectively controlling all communications with both current and new clients, which enhanced our customer success initiatives. I also employed CRM tools to streamline client interactions and maintain organized records, contributing to improved client relationship management. Furthermore, I conducted analysis and implemente

M

Amazon Advertising Expert

Marknology

Aug 2021 - Dec 2021 (5 months)

As an Amazon Advertising Expert, I created and managed ad campaigns on Amazon.com, overseeing campaign strategies and monthly budgets to maximize return on investment. I prepared detailed weekly and monthly advertising performance reports to analyze campaign effectiveness and inform future strategies. Additionally, I employed strict data hygiene protocols to ensure the accuracy and freshness of audience lists, which led to highly precise segmentation and targeting, ultimately enhancing the overall performance of advertising initiatives.

Customer Service Associate

Amazon.com

Mar 2021 - Aug 2021 (6 months)

Customer-engagement focused on the resolution of problems with orders. | Support on purchases and disbursements | Customer Success

B

Manager

Básico Comercializadora

Jul 2020 - Dec 2020 (6 months)

Develop business strategies to increase customer traffic, optimizing profitability. | Meet Sales objectives by training, motivating, and advising staff. | Proactive management with suppliers. | Guarantee high levels of satisfaction through excellent service. | Ensuring visual merchandising standards | Customer-engagement focused for the success of the sale

S

Destinations Concierge / Customer Success Representative

Shoot My Travel, Shoot My Travel is now Angle

Jun 2019 - Dec 2019 (7 months)

As a Destinations Concierge / Customer Success Representative, I was responsible for resolving customer complaints and managing accounts to ensure a seamless experience for clients. My role involved generating sales opportunities while providing exceptional post-sales support and customer service. I utilized various CRM tools, including HubSpot and Salesforce, to enhance customer relationship management and improve customer satisfaction. Additionally, I engaged in cross-cultural communication to effectively address the diverse needs of our clientele. While data reporting was not a primary focus, I recognized its importance in tracking sales performance and customer engagement, which informed my strategies for upselling and lead management.

Operations Coordinator

Nueva Botella

Dec 2018 - May 2019 (6 months)

As an Operations Coordinator, I was responsible for coordinating inventory and supplier administration, ensuring efficient management of resources. I organized events to enhance company visibility and engagement, while also overseeing billing and portfolio recovery processes to maintain financial health. My role included generating sales reports to analyze performance metrics and inform strategic decisions. I managed personnel effectively, fostering a productive work environment, and prioritized customer success through CRM initiatives. Additionally, I implemented digital advertising strategies to boost awareness of our 24/7 operations, which significantly increased sales and helped us reach new customers, further enhancing our operational

I

Sales Representative Partnership Sales Manager - Highforce

Industrias NKI SAS - HighForce

Jun 2018 - Sep 2018 (4 months)

As a Sales Representative Partnership Sales Manager at Highforce, I was responsible for analyzing the textile and cycling market to establish new commercial relationships at both regional and national levels. I provided direct support to business partners, addressing their quality, logistics, and production requirements, while also managing inventory and billing processes monthly for our commercial allies. My role involved organizing and supporting brand activities to enhance visibility and engagement. Additionally, I utilized my skills in data reporting to analyze market trends, sales reports, and client purchases, which informed our sales strategies and improved our overall business development efforts. This analytical approach not only f

Independent Trader

Home

Dec 2017 - Current (8 years 4 months)

Solo Trader | Passion for trading and Account Management

Marketing and International Trade Coordinator

Factoria Quinoa Zona Franca SAS

Jun 2017 - May 2018 (1 year)

- Maintained and nurtured close relationships with clients of national and international accounts, ensuring their needs were met effectively. - Provided direct support to clients regarding quality requirements, international logistics, and nutritional and production information. - Led new tests and product developments in collaboration with national allies, driving innovation and market responsiveness. - Designed packaging proposals for new products, enhancing their market appeal and compliance with international standards. - Administered the company’s website and social media networks to boost online presence and engagement. - Conducted data analysis to research the international sales environment, specifically focusing on quinoa impo

Real state agent

Home

May 2015 - Dec 2016 (1 year 8 months)

As a Real Estate Agent, I was responsible for guiding clients through the buying and selling process of residential properties, providing expert advice on market conditions, pricing, and financing options. I developed strong relationships with clients, ensuring their needs were met and expectations exceeded. Additionally, I utilized media buying strategies to purchase advertising spaces, effectively showcasing houses and apartments to reach new customers and convert sales, thereby enhancing my marketing efforts and expanding my client base.

Juan Camilo Trujillo Bolaños

About

Detail

Timeline

Résumé