Marketing & Digital Transformation Manager - Nutresa
La Recetta Soluciones Gastronómicas Integradas
Sep 2019 - Current (7 years)
Lead the marketing, customer experience, and innovation teams to drive business growth.
Designed and implemented the company's strategic marketing plan across physical and digital channels.
Spearheaded digital transformation, launching ecommerce, chatbot solutions, and marketing automation.
Managed a $2.2M+ annual budget, optimizing investments across paid media, CRM, and branding.
Led customer insight initiatives, integrating Voice of the Customer (VoC) programs and CRM analytics.
Served as a key member of the stakeholder engagement committee, strengthening industry partnerships.
Key Achievements:
✔ Developed and executed the "El gusto de servir juntos" brand positioning strategy.
✔ Created the Digital Transformation Unit, leading to a suc