Juan Bernal

Customer Service Agent and Personal Sales Representative

247.ai

Oct 2023 - Aug 2025 (1 year 11 months)

- Verified customer-provided information to ensure accurate order processing. - Assisted customers with order placement and provided support regarding package delivery inquiries. - Collaborated with internal teams to resolve any issues related to orders or package delivery efficiently. - Maintained a high level of professionalism and customer satisfaction through effective communication and problem-solving skills. - Utilized logistics management and customer relationship management (CRM) systems to enhance the accuracy of customer information and streamline order processing. - Supported sales operations by coordinating data accuracy, tracking opportunities, and ensuring smooth workflows. - Delivered sales support by assisting account manage

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Financial Assistant

MAX EBS SAS

Jun 2021 - Dec 2021 (7 months)

- Verified client payment information to ensure accurate financial records. - Contacted clients to follow up on outstanding balances, managing collections with professionalism and empathy. - Assisted clients with billing inquiries, electronic invoicing, and delivery of financial documentation. - Utilized financial management and CRM systems to streamline data accuracy and support lead management. - Managed appointment scheduling by prioritizing tasks, resolving conflicts, and ensuring fairness in coordination. - Handled bilingual portfolio collection, ensuring effective communication in both Spanish and English. - Uploaded and organized internal files to maintain accurate documentation. - Provided telephone assistance related to payments an

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operator

BRILLADORA EL DIAMANTES.A

Sep 2020 - Oct 2020 (2 months)

Cleaning servicein common areas for the company Alucol

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Maintenance and assemblyassistant

JUAN ANTONIO BERNAL VILLAMIL, CONTRATISTA ELECTRICO

Jun 2019 - Dec 2019 (7 months)

-Assist in maintenance of electrical studs. -assemblyof electrobars-assistancein loading and unloading of heavy material.

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