Juan Barrios

Juan Barrios

About

Detail

Colombia
Contact Juan regarding: 
work
Full-time jobs
Starting at USD1k/month

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • O
    IT Analyst public Remote experience
    OFOSI
    Jan 2025 - May 2026 (1 year 5 months)
    Delivered production Power BI analytics platform in 1 month managing 28K+ tickets and 75K+ processes across 60+ agents, providing agents and management's first centralized operational visibility tool Designed star schema data model and developed 25+ custom DAX measures for SLA tracking, time intelligence, and performance metrics—optimized using DAX Studio for daily use Enabled data-driven staffing through peak hour analysis and trend forecasting, identifying optimal resource allocation patterns and predicting volume spikes Built billing performance dashboard tracking $317M+ in transactions across 70+ agents with compliance metrics and month-over-month comparisons Audited and corrected 360K+ billing records across 12 months, resolving fi
  • M
    Junior Consultant
    Moga Servicios
    Feb 2024 - Nov 2024 (10 months)
    Supported remote implementation, configuration, and training for sales applications tailored to client needs. Delivered first-line application support, created user guides, and helped streamline adoption and usage. Collaborated with clients and teams to gather feedback, improve functionality, and monitor performance.
  • S
    Engineering Intern
    SILCOM TELECOMUNICACIONES
    Sep 2023 - Jan 2024 (5 months)
    Managed testing, deployment, and support of dynamic routing protocols (Mikrotik, Cisco, PRTG). Delivered remote IT support, server admin, and network monitoring via WinBox & PRTG. Led diagnostics, documentation, and lab setups for telecom systems and vendor equipment. Monitored network health, tested equipment performance, and supported infrastructure maintenance.
Education verified_user 0% verified
  • F
    Advanced Certification in Digital Business Leadership with AI
    Flumarketing.com
    Oct 2025
  • Lacnic
    IPv6 version 2.0
    Lacnic
    Sep 2021 - Nov 2021 (3 months)
  • C
    Structured Cabling Technician
    Carlos Slim Foundation
    Jan 2021
  • Universidad de Pamplona
    Bachelor of Telecommunications Engineering
    Universidad de Pamplona
    Jan 2018 - Jan 2023 (5 years 1 month)