Juan Andres Bermudez Osorio Customer Service Representative

Customer Service Representative

Paricus

Aug 2023 - Nov 2024 (1 year 4 months)

As a Customer Service Representative at Paricus LLC, I provided comprehensive support by addressing account and service-related inquiries, resolving billing and technical issues, and offering clear guidance on available plans, ensuring a seamless customer experience in a dynamic environment.

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Representante de Servicio al Cliente

Red Latinoamericana de Ingeniería S.A.S

Mar 2022 - Feb 2023 (1 year)

As a Customer Service Representative, I assisted clients across Canada and the United States by addressing complaints, fulfilling requests, and providing comprehensive product information. I effectively managed inquiries, resolved concerns, and oversaw warranty orders and returns to enhance the customer experience.

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Administrative Assistant

Asesorias Externas SST

Nov 2019 - May 2021 (1 year 7 months)

I managed company operations efficiently, handling administration, document management, coordination, and reporting. My attention to detail ensured smooth workflows, supporting decision-making and goal achievement.

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Server\Host

Toro Toro PanLatin Restaurant

Feb 2017 - Feb 2018 (1 year 1 month)

Managed reservations and guided food, wine, and beverage selections. Provided multilingual service in the US hospitality industry, refining customer service and enhancing guest experiences.

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Teaching Experience

ITCA Instituto Técnico Colombo Americano

Jan 2015 - Apr 2018 (3 years 4 months)

Instructed English as a second language in Secondary Education, promoting research and developing effective curriculum proposals. Managed pedagogical content for reflective and autonomous learning, fostering student development and professional growth.

Juan Andres Bermudez Osorio

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