Joe Shield
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Joe Shield

Joe Shield

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Business Development Executive
Panama City, Panama

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Résumé

Jobs verified_user 0% verified
  • V
    VP of Business Development
    Vox Ventures
    Sep 2023 - Oct 2024 (1 year 2 months)
    As the VP of Business Development, I was responsible for hiring a digital marketing firm, recruiting experts in cybersecurity, telecommunications engineers, and software development specialists in AI and automation, as well as language experts. I also focused on developing commercial team members to enhance our enterprise business capabilities. Additionally, I utilized cold calling techniques to reach out to prospects and effectively engage them with our service offerings and solutions, thereby expanding our client base and fostering strong business relationships.
  • C
    Regional Director Customer Development Americas
    C2 Perform
    Nov 2021 - Nov 2024 (3 years 1 month)
    Expansion Leadership in all of the Americas & Caribbean SaaS Solution Sales/Business Development Commercial Strategy
  • G
    Managing Director
    Global Commercial Services & Solutions
    Nov 2018 - Current (6 years 8 months)
    As Managing Director, I held full responsibility for the operational performance of financial investments and conducted comprehensive risk analysis to ensure optimal decision-making. My role involved overseeing all aspects of operations, driving strategic initiatives, and fostering a culture of excellence within the team. Additionally, I engaged in cold calling to reach out to prospects, effectively communicating our service offerings and solutions, which contributed to expanding our client base and enhancing our market presence. Furthermore, I utilized GHL (GoHighLevel) technology to streamline client interactions, demonstrating my adeptness with technology and enhancing our operational efficiency in managing client relationships.
  • iQor Panama
    Manager
    iQor Panama
    Nov 2017 - Nov 2019 (2 years 1 month)
    - Oversee Collections Campaigns for Fingerhut & Conn's, Staffing, Recruitment & Selection complete process, Incentives Programs, Quality Audits, Daily Performance Review with Clients, Training Programming, Performance Coaching , On-Boarding Staff SAP
  • I
    Director of Business Development
    ITS PTY Inc.
    Apr 2016 - Apr 2017 (1 year 1 month)
    Sales activities offering BPO-RPO services Performance management Care/Sales/Engagement campaigns Training best practices Care/Sales/Engagement/Collections Technology recommendations software/hardware partners Managed 3 campaigns care/sales/engagement
  • K
    Director Of Operations
    Kontact Art
    Sep 2014 - Jan 2016 (1 year 5 months)
    As the Director of Operations, I was responsible for the forecasting, planning, and execution of growth plans for service offerings and products. I developed and facilitated training workshops focused on care, sales, collections, and retention, ensuring that staff were well-equipped to meet organizational goals. Additionally, I led talent acquisition efforts for both internal and external clients through Recruitment Process Outsourcing (RPO), while also recommending and implementing technology solutions to enhance operational efficiency. My role involved coaching, motivating, and developing staff to foster a high-performance culture, alongside budget development aimed at supporting growth initiatives. Furthermore, I engaged in cold calling
  • B
    Director of Operations of Americas
    Benefits Solutions LLC
    Oct 2013 - Sep 2014 (1 year)
    Led the implementation of a Virtual Service Contact Center, overseeing the complete Talent & Acquisition process (RPO) for both internal and external candidates. Drove the implementation of sales goals, ensuring alignment with overall business objectives. Developed and nurtured the sales team, fostering a high-performance culture. Provided technology recommendations and implemented solutions to enhance operational efficiency. Managed performance through daily, weekly, monthly, and quarterly shareholder meetings, ensuring transparency and accountability. Engaged in cold calling to reach out to prospects, effectively promoting our service offerings and solutions, which contributed to increased sales opportunities and client engagement.
  • Sitel
    Sr. Operations Manager
    Sitel
    Jun 2012 - Apr 2013 (11 months)
    - Managed performance for 18 supervisors overseeing 400 sales, care, chat, tech, and quality agents, focusing on talent acquisition and development. - Implemented best practices to enhance customer satisfaction (CSAT) and created, monitored, and deployed incentive programs. - Conducted daily, weekly, monthly, and quarterly meetings to ensure alignment and progress towards goals. - Forecasted, planned, and executed growth strategies, successfully scaling the team from 230 to over 400 employees. - Engaged in cold calling to reach out to prospects in the region, effectively promoting our service offerings and solutions, which contributed to overall operational success. Additionally, utilized LinkedIn Sales Navigator for daily job postings
  • A
    Director Of Operations
    Arrow Contact Solutions Inc
    Jun 2009 - May 2011 (2 years)
    Call Center Implementation Lead generation for new business opportunities Performance management Real Estate Windsor Mortgage Holdings Limited LLC, Video Sales Manana Media, SAAS IQX Sales, Outsourcing Technology of Security Systems & Monitoring Advanced System Supplies Sales/Care/Collections/Engagement agents Talent & Acquisition complete cycle (RPO) internal & external partners Daily & Weekly Meetings review performance Training agents & US Regional Directors CRM
  • LG Electronics
    Operations Manager
    LG Electronics
    May 2007 - May 2009 (2 years 1 month)
    - Managed the operations of three departments within the HA/HE/Canada Cellular warranty division, focusing on forecasting and making recommendations for call volume and staffing needs. - Oversaw talent acquisition and performance management for a team of four supervisors and 80 agents, creating and deploying motivational and incentive programs to enhance team engagement and productivity. - Developed sales skills among staff to improve overall performance and customer satisfaction. - Implemented incentive campaigns aimed at increasing performance metrics across the board. Additionally, utilized CRM tools to effectively manage all client interactions, ensuring a streamlined communication process and enhancing customer relationship manageme
  • Sitel
    Operations Manager/Incentive Project Manager
    Sitel
    Aug 2002 - May 2007 (4 years 10 months)
    - Reviewed operational statistics for seven campaigns, focusing on performance management across Care, Sales, Engagement, Collections, BO, and Airline sectors. - Created, monitored, and deployed the Incentive Program for all employees (R2S), ensuring alignment with Talent Acquisition and conducting QA calibration for Care, Sales, BO, and Engagement campaigns. - Engaged in cold calling to reach out to prospects in the region, effectively promoting our service offerings and solutions, which contributed to enhancing overall campaign performance and employee engagement.
Education verified_user 0% verified
  • Swiset
    Awesome!!
    Swiset
Projects verified_user 0% verified
  • G
    Project Implementation & Launch
    Growth Path Academy
    May 2024 - Current (1 year 2 months)
    I was responsible for reviewing and agreeing on the Commercial Strategy with the owners of a financial firm. Provided Financial Feasibility Studies to clients looking to expand into the American market. Conducted daily reviews of Bloomberg Loop and performed Financial Markets Analysis, while also developing Marketing Metrics. Oversaw marketing initiatives and ensured content creation was reviewed and agreed upon with internal stakeholders. Managed graphic design reviews and utilized language tools to assess the team's ability to perform in various markets. Implemented QA tools to listen to and elevate calls, while also participating in the hiring of team members. Conducted "train the trainer" sessions for financial tools to ensure clarity a
  • C
    Development of Go to Market Strategy
    C2 Perform
    Nov 2021 - Current (3 years 8 months)
    In my role focused on the development of a Go to Market strategy, I collaborated with a team of professionals to create a comprehensive plan that incorporated my insights based on market regions. This collaborative effort allowed us to tailor our approach effectively. Additionally, I was responsible for creating cold calling prospects and campaigns, which involved reaching out to potential clients and engaging them with our service offerings and solutions, thereby enhancing our market penetration and customer engagement strategies.
Awards verified_user 0% verified
  • Pensacola State College
    Presidential Scholarship
    Pensacola State College
    Jun 2013 - Current (12 years 1 month)
    President granted the Scholarship after an interview process and explaining my strengths as well understanding my areas I could improve
  • Pensacola State College
    Presidential Scholarship
    Pensacola State College
  • Pensacola State College
    Presidential Scholarship
    Pensacola State College