Juan Sebastian Garcia Payan
Download
Recommend
Messages
Share
Juan Sebastian Garcia Payan

Juan Sebastian Garcia Payan  new_releases

About

Detail

Service Coordinator | Information & Technology | Enhanced Oil Recovery | Petroleum Engineer
Colombia

Contact Juan regarding: 

work
Full-time jobs
Starting at USD800/month
Flexible work
Starting at USD10/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • S
    SERVICE DESK COORDINATOR
    Schlumberger (slb)
    May 2024 - Current (1 year 2 months)
    Team Management. Incident and request management. Process Improvement. Reporting and analytics.
  • Ministerio de Tecnologías de la Información y las Comunicaciones de Colombia (MinTIC)
    Desarrollo de Software
    Ministerio de Tecnologías de la Información y las Comunicaciones de Colombia (MinTIC)
    Sep 2021 - Dec 2021 (4 months)
  • S
    IT Analyst public Remote experience
    Schlumberger (slb)
    Aug 2021 - May 2024 (2 years 10 months)
    Diagnosed and resolved 60+ computer, server, and printer problems (software and hardware) per week on a global scale. Implemented a new centralized Business Continuity Plan for Global Service Desk. Monitor and coordinate the operation related to the Global Service Desk, maintaining metrics according to the SLA. Use of ITSM Tools for ticket handling.
  • Bienestar IPS
    CUSTOMER SERVICE REPRESENTATIVE
    Bienestar IPS
    Feb 2020 - Current (5 years 5 months)
    Supported customer needs regarding medical requests like user requests tracking, problem solving, technical support and providing general information. Database management for sensitive information. Data analysis for Call Center Metrics. Avg. mails per day: 30 Avg. chats per day: 300
  • McDonald's
    CREW
    McDonald's
    Jul 2015 - Jan 2016 (7 months)
    Provided exceptional customer service in a fast-paced environment, ensuring a positive dining experience for all guests. Operated cash registers, processed transactions accurately, and handled cash efficiently. Collaborated with team members to maintain high standards of cleanliness and food safety in compliance with company policies. Prepared food items according to standardized recipes and customer specifications, ensuring quality and freshness. Assisted in training new crew members, promoting a supportive and cooperative work environment. Demonstrated effective communication skills, resolving customer inquiries and concerns promptly.
Education verified_user 0% verified
  • Universidad de América, Bogotá
    Master in Advanced Oil Recovery
    Universidad de América, Bogotá
    Jan 2022 - Sep 2024 (2 years 9 months)
    Specialized in advanced techniques for oil recovery, focusing on enhanced oil recovery (EOR) methods, reservoir engineering, and fluid dynamics. Conducted in-depth research on cutting-edge technologies, including CO2 injection, thermal recovery, and microbial enhanced oil recovery (MEOR). Developed and implemented simulation models to optimize recovery processes and improve reservoir management. Collaborated on multidisciplinary projects, engaging with industry professionals to address real-world challenges in oil recovery and production efficiency. Completed a thesis on Evaluation of Water and Polymer Injection as an Enhanced Recovery Method in a Heavy Oil Reservoir and Its Role in Energy Efficiency and COâ‚‚ Emission Reduction in Oil Produc
  • undemy
    Máster en Microsoft Power BI
    undemy
    Jan 2021 - Current (4 years 6 months)
  • P
    Diplomado en Codificación y Programación
    Pontificia
    Nov 2020 - Current (4 years 8 months)
  • Macquarie University
    Coursera
    Fundamentos de Excel para el Análisis de Datos
    Macquarie University, Coursera
    Nov 2020 - Dec 2020 (2 months)
  • Computer Modelling Group
    Modelamiento de Yacimientos Geotérmicos en CMG
    Computer Modelling Group
    Jun 2020
  • POLITECNICO SUPERIOR DE COLOMBIA
    Diplomado en Plan de Direccionamiento Estratégico
    POLITECNICO SUPERIOR DE COLOMBIA
    May 2020 - Jun 2020 (2 months)
  • Computer Modelling Group
    Simulación SAGD usando STARS
    Computer Modelling Group
    May 2020
  • Universidad de América, Bogotá
    Petroleum Engineer
    Universidad de América, Bogotá
    Jan 2014 - Sep 2019 (5 years 9 months)