Business Hacking - College Trainee
Globant
Jan 2024 - Jul 2024 (7 months)
Consulted for one of the largest compensation funds, serving over 1.5 million associates, to design and implement a comprehensive governance and operating model. Collaborated with cross-functional teams, including developers, stakeholders, and subject matter experts, to develop a tailored solution using Salesforce Service Cloud.
Key accomplishments:
● Developed a customized governance model to enhance decision-making processes and ensure alignment with organizational objectives.
● Designed an operating model that optimized service delivery, improved efficiency, and increased associate engagement.
● Worked closely with developers to configure Salesforce Service Cloud, streamlining service management and issue resolution.
● Facilitated wo