J
Joy chika isoa
About
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Lagos, Nigeria
Résumé
Jobs
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Customer Service Sales SpecialistUNION BANK OF NIGERIAFeb 2019 - Mar 2024 (5 years 2 months)Communicating with customers in-person, through email or chat, over the phone or on social media Receiving orders, calculating charges and processing payments Monitoring customer satisfaction levels Referring customers to superiors when necessary Great communication abilities, including written and verbal communication Patience, empathy and problem-solving decision-making computer skills, data entry, navigation Effective time management, Ability to work in a team setting In-depth understanding of the company's products or services- RBudget and Administrative OfficerROSY GLO ENTERPRISEJul 2014 - Sep 2017 (3 years 3 months)As a Budget and Administrative Officer, I was responsible for greeting and directing visitors, answering phone inquiries, and handling complaints in a courteous and professional manner. I ensured that office supplies were maintained by checking inventory and collaborating with vendors to guarantee adequate levels of necessary supplies at all times. My role occasionally required traveling off-site to deliver reports or files to other departments, while also ensuring the confidentiality and security of files and filing systems. I coordinated schedules, arranged meetings, and distributed memos and reports, ensuring that everyone was kept current on necessary company news and information. Additionally, I operated copy equipment, fax machines, p
Education
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- EEF SET English Certificate 56/100 (B2 Upper Intermediate) Virtual AssistantSep 2024
- Master of Science - MSUniversity of NigeriaMay 2015 - Dec 2017 (2 years 8 months)
- Bachelor of Science - BSUniversity of NigeriaOct 2008 - Jul 2012 (3 years 10 months)