J

Joyce Sharmila

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IT Manager cloud AI Automation/SAAS IT Service Delivery
Tamil Nadu, India
Contact Joyce regarding: 
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Full-time jobs
Starting at USD1.2K/month

Timeline

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Résumé

Jobs verified_user 0% verified
  • S
    Lead /IT Manager - ERP Cloud
    Societe General
    Jan 2016 - Dec 2019 (4 years)
    - Responsible for Transitioning Cloud LMS ERP service delivery and operations to Bangalore IT hub, Team creation, management, Monitoring and technical/functional service delivery. - Work on the Business Requirement gathering, conduct configuration workshop for Change projects. Work on the business impact and deploy new release features for the SAAS product. - Responsible for RUN and Release/deployment operations, implement LEAN and Six sigma processes and Control for Cloud ERP service delivery and solution design new features - Help the organization to implement Agile and Lean and business operating system deployment. Responsible for business development and cost effective operation for SAAS HRIT portfolio - Drive innovation and Continuou
  • S
    Senior Consultant (Business Analyst) – Cornerstone Ondemand – LMS Global Implementation –and Workday Functional support
    Jul 2013 - Dec 2014 (1 year 6 months)
    - Play a role of consultant for Cornerstone LMS Global implementation project. This project covers the implementation to a global population of 2lakh employees in different sites. - Provide end to end LMS functionality support and integration. Work on LMS Strategy Planning, Inventory collection, project plans, Requirements gathering, GAP Analysis for LMS roll out in different sites. - Provide functional support post implementation of the tool. Work with HR COE and Cornerstone Ondemand on the customizations and specifications and HR system integration. - Work on functional configuration and update configuration workbook. Prepare project plan and timelines for implementation and ensure service delivery of the project and ontime completion
  • Honeywell
    Business Analyst
    Honeywell
    Jan 2004 - Dec 2005 (2 years)
    - Monitor and Measure Data Center Metrics SLAs and OLA for IAAS and SAAS Cloud Solutions and other Infra and Application - Monitor, Measure and Report to CIOs, IT Directors - the IT operations and performance metrics across SBG’s of Application Availability - Defined KPIs for business processes and functions and created processes framework - Responsible for driving organizational performance globally and improving the customer experience for products and services provided by Honeywell IT worldwide, including development, reporting, and analysis of service levels/performance metrics/KPIs - Lead design & deployment of web based dashboard to communicate in real-time ITVOC results
Education verified_user 0% verified
  • M
    Master of Commerce
    MK University - Fatima College
    Jan 2003 - Dec 2005 (3 years)
  • M
    Bachelor of commerce and Computer Applicantions
    MK University - Fatima College
    Jan 2000 - Dec 2004 (5 years)