With over 9 years of experience on customer service, human resources, team onboarding, management and logistics, I’ve built a career focused on optimizing processes, leading high-performing teams, and delivering exceptional customer service across remote and international settings. I hold a Master’s degree in Business Management and a Bachelor’s in Industrial Relations, which have given me strong foundations in strategic planning, people management, and organizational development.My background includes leading remote teams across different time zones and managing high-volume operations for the U.S. and Canadian markets. Over the years, I’ve led diverse teams, created and refined internal processes, coached new leaders, and contributed to the achievement of key performance goals. My ability to adapt quickly, analyze data, and propose solutions has helped improve operational efficiency and maintain strong client relationships.I’m passionate about continuous improvement, professional development, and fostering collaborative, high-performing teams. I enjoy finding practical solutions to complex challenges and building a positive, goal-driven work culture.I’m also comfortable working with Transportation Management Systems and have found great value in using planning software, CRMs, and other tech tools to streamline operations and support decision-making. Leveraging technology has played a key role in helping me increase efficiency, improve team coordination, and maintain visibility across fast-moving logistics environments.
