José Santiago Palacios

B

Chief Mannager / Remote Back Office Support/Management.

BR FOODs US LA

Jan 2024 - Jan 2025 (1 year 1 month)

Managed administrative tasks, customer support, and operational workflows using tools like QuickBooks, ClickUp, and Google Sheets. Oversaw billing, purchase orders, vendor relations, and inventory updates while providing proactive solutions to client inquiries. Advanced to Shift Manager, enhancing efficiency and optimizing processes.

F

Manager / Remote Back Office Support

FOODs Delivery US

Jan 2024 - Jan 2025 (1 year 1 month)

• Managed end-to-end administrative tasks, including billing, purchase orders, vendor relations, and inventory updates, ensuring accuracy and timeliness. • Provided exceptional customer service by addressing client inquiries, resolving issues, and offering proactive solutions to enhance client satisfaction. • Streamlined operational workflows using tools like QuickBooks, ClickUp, and Google Sheets, improving efficiency and reducing processing times. • Acted as the primary point of contact for clients, ensuring clear and consistent communication throughout the project lifecycle. • Collaborated with cross-functional teams to optimize processes, resulting in a 20% increase in operational efficiency. • Prepared detailed client reports and

L

Business education / Capacitation

LAWFIRM US

Jan 2022 - Jan 2024 (2 years 1 month)

Management Salesforce, Training, Legal Assistance, Deal Closer, Asylum, Real Estate, Divorce and Family Law, Bankrupctcy Law, Personal Injury, Inmigration, VAWA, Others. Remotely for a US / New York and Texas -based law firm, I manage existing and new client relations from diverse nationalities and backgrounds, other languages speakers, receive court calls, and ensure efficient fulfillment of case requirements. I administer systems that control and manage the firm's needs, direct resources appropriately, and schedule meetings with specialists and assist in translations SP EN. My role involves performing complex administrative tasks, utilizing Excel, GSheets, CRMs, Salesforse, and various IT tools to streamline operations, and providing prec

L

Contraloría General

LABORAL NAMES International

Jan 2022 - Oct 2024 (2 years 10 months)

Oferta internacional de programas de desarrollo empresarial, ciedel E rres de ventas, apertura de mercado, estrategia comercial, relacionados. CRM, KPI. Contraloría General del Estado - Asistente Administrativo 2017 - Actual Miembro de la Dirección Nacional de Recaudación y Coactivas, cálculo de liquidaciones de Resoluciones, Predeterminaciones, Recursos de Revisión. Atención al público y coactivados. Manejo de sistemas varios finanzas cobros, otros.

L

Management Salesforce, Training, Legal Assistance

LAWFIRM US

Jan 2022 - Jan 2024 (2 years 1 month)

• Managed client relationships for a US-based law firm, serving as the main liaison for clients from diverse backgrounds and nationalities. • Provided administrative support by scheduling meetings, managing calendars, and ensuring timely follow-ups on client requests. • Utilized Salesforce to track client interactions, update case statuses, and maintain accurate client records, demonstrating my proficiency in the program. • Conducted client onboarding, ensuring all necessary documentation was completed and stored in the system for easy access. • Translated legal documents and communications between Spanish and English, ensuring clear and accurate communication with clients. • Resolved client issues promptly, coordinating wit

R

Representante internacional trading

Jan 2021 - Feb 2023 (2 years 2 months)

Diseño y estructuración de estrategia de negocios, apertura de mercado y cartera de cliente para exportación florícola. Administración del Costumer Relationship Management (CRM). Además, utilicé habilidades de reporting de datos mediante Excel y Power BI para analizar tendencias de mercado y optimizar la toma de decisiones. También planifiqué actividades de ventas relacionadas con la apertura de nuevos mercados, lo que contribuyó a un enfoque más estratégico en la gestión de clientes.

N

Business Development Representative

NAMES and Management

Jan 2021 - Jan 2022 (1 year 1 month)

• Supported client onboarding by setting up new accounts and projects in ERP systems (SAP, Oracle Cloud, Microsoft Dynamics 365) and CRMs (Salesforce, HubSpot, Bitrix24). • Provided customer service by advising entrepreneurs on business development strategies and technological tools to enhance their operations. • Prepared and delivered detailed client reports, including project performance metrics and satisfaction surveys. • Collaborated with internal teams to ensure client requirements were met, maintaining a high level of client satisfaction. • Tracked project timelines and deliverables, ensuring all tasks were completed on schedule and within budget.

R

Real Estate Assistance

Jan 2020 - Jan 2021 (1 year 1 month)

Provided comprehensive administrative remote assistance to the Real Estate manager in the US, including database management, conducting cold calls, and handling various messaging tasks. Additionally, strategic planning was involved to enhance operational efficiency and support the overall objectives of the real estate management process.

H

Consultoría

HIVOS Guatemala, Diagnóstico de AFIS

Jan 2018 - Sep 2021 (3 years 9 months)

Desarrollo Agosto – septiembre 2021 Miembro de equipo consultoría en "Sistematización de reportes, productos y resultados de los socios de la coalición que conforman el programa internacional Todos los Ojos en la Amazonía". Intelligent Business Asesores – Gerente 2015 – 2021 Asesoría empresarial Administración, Marketing, Comercial, Contabilidad, Tributación, Talento humano, Planificación estratégica y alineamiento con aplicación, participación exitosa en procesos de contratación pública, responsabilidad legal y capacitación. BIESS - Asistente de la Planificación de Operaciones 2013 - 2015

o

Administrative Assistance

of the State Ecuador

Jan 2017 - Jan 2022 (5 years 1 month)

Member of the National Directorate of Collection and Coercive, calculation of liquidations of Resolutions, Predeterminations, Revision Resources. Customer Support, direct attention, advice to administered and coactivated people.

S

Administrative Assistant

State

Jan 2017 - Jan 2022 (5 years 1 month)

Member of the National Directorate of Collection and Enforcement, calculation of settlements of Resolutions, Predeterminations, Review Resources. Real State others assistant others yes international closing,

E

Administrative Assistance

Ecuador

Jan 2017 - Jan 2022 (5 years 1 month)

• Provided administrative support by managing documentation, calculating liquidations, and processing client requests. • Delivered customer service by addressing client inquiries, providing advice, and resolving issues in a timely manner. • Maintained organized records and databases, ensuring all information was accurate and up-to date. • Prepared reports and presentations for internal review, highlighting key performance metrics and areas for improvement. • Collaborated with cross-functional teams to streamline processes and improve service delivery.

I

Business Advisors – Manager

Intelligent

Jan 2015 - Jan 2017 (2 years 1 month)

Business consulting Administration, Sales, Marketing, Accounting, Taxation, Human talent, Strategic planning and alignment with application, successful participation in public contracting processes, legal responsibility and training. Offer of accounting programs software, for the application of public procurement processes, Accounting, Taxation, Human talent, Strategic planning. Others

I

Manager Real

Intelligent Business Advisors

Jan 2015 - Jan 2021 (6 years 1 month)

Business advice Administration, Marketing, Commercial, Accounting, Taxation, Human talent, Strategic planning and alignment with application, successful participation in public procurement processes, legal responsibility and training.

M

Manager

Jan 2015 - Jan 2017 (2 years 1 month)

• Offered administrative and customer service support by managing client accounts, preparing reports, and resolving client issues. • Conducted client onboarding, ensuring all necessary documentation was completed and stored in the system. • Utilized accounting software to manage client accounts and prepare financial reports. • Provided customer service by addressing client inquiries, offering advice, and resolving issues promptly. • Collaborated with internal teams to ensure client requirements were met, maintaining a high level of client satisfaction. • Engaged in strategic planning to align client services with business objectives, enhancing overall service delivery and client satisfaction.

I

Train your mind

Ilvem

Jan 2013 - Jan 2015 (2 years 1 month)

Educational advisor, offer of educational packages, sales closings, product presentation and services, sales. Customer service, prospecting, cold calls, cold visits, commission on goals, generation of value for the brand.

Operations Planning Assistant

BIESS

Jan 2013 - Jan 2015 (2 years 1 month)

As an Operations Planning Assistant, I was responsible for the institutional management of documentation and the administration of affiliate files and processes, ensuring that all records were accurately maintained and easily accessible. I played a key role in closing high-ticket deals, which required meticulous attention to detail and effective communication with stakeholders. Additionally, I utilized prospecting skills to identify potential clients who could benefit from our services, thereby enhancing our outreach efforts and contributing to the overall success of the organization.

I

Educational Advisor

ILVEM - Train Your Mind

Jan 2013 - Jan 2015 (2 years 1 month)

• Provided customer service by addressing client inquiries, offering advice, and resolving issues promptly. • Conducted client onboarding, ensuring all necessary documentation was completed and stored in the system. • Prepared and delivered detailed client reports, including performance metrics and satisfaction surveys. • Collaborated with internal teams to ensure client requirements were met, maintaining a high level of client satisfaction.

B

Operations Planning Assistant

BIESS Bank-

Jan 2011 - Jan 2013 (2 years 1 month)

Institutional management of the documentation and administration of files and processes of the affiliates. Customer service.

B

Operations Planning Assistant

BIESS Bank

Jan 2011 - Jan 2013 (2 years 1 month)

• Provided administrative support by managing documentation, processing client requests, and maintaining organized records. • Delivered customer service by addressing client inquiries, providing advice, and resolving issues in a timely manner. • Prepared reports and presentations for internal review, highlighting key performance metrics and areas for improvement. • Collaborated with cross-functional teams to streamline processes and improve service delivery.

A

International Representative Real Estate

ATTAR Roses

Jan 2010 - Jan 2013 (3 years 1 month)

Design and structuring of business strategy, market opening and client portfolio for floricultural export. Customer Relationship Management (CRM) Administration .

A

International Representative

ATTAR Roses

Jan 2008 - Jan 2011 (3 years 1 month)

English Design and structuring of business strategy, opening of market niches and client portfolio for flower export to US and Rusia clients. Customer Relationship Management

E

English

R

Risk

H

Consultancy HIVOS

Humanist Institute for Cooperation with Developing

Member of the consulting team in "Systematization of reports, products and results of the coalition partners that make up the international program All Eyes on the Amazon." Offer of data management systems for "Systematization of reports, products and results of the coalition partners that make up the international program All Eyes on the Amazon." Data Management, software usage. Dashboards and data presentation of the entire international program.

José Santiago Palacios

About

Detail

Contact José regarding:

Timeline

Résumé

Languages:

José's behavioral traits
José's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.