Jose Randolph Sahid Virtual Assistant, Account Manager, Operations Manager,

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Cold Outreach Specialist – Appointment Setter

SARAH AI (AI Voice Assistance SaaS)

Dec 2024 - Feb 2025 (3 months)

• Cold call businesses to book demos for our AI Voice Assistance SaaS product. • Conduct 80-100 cold calls daily using Kixie Power Dialer. • Book qualified demo appointments with decision makers. • Adapt scripts dynamically to engage prospects and address their needs. • Confirm attendance for scheduled demos through follow-up emails or text messages. • Track all calls and outcomes in the CRM system. • Work closely with the sales team to refine outreach strategies and improve conversion rates. • Utilized Microsoft 365 for creating professional documents and presentations, enhancing communication and providing reference materials in PDF format for prospects, which supported the overall outreach efforts.

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Inside Sales Agent

Marc George ResidentialKeller Williams Realty

Jul 2022 - Nov 2024 (2 years 5 months)

• Main task was to set appointments to be assigned to OSAs. • I was provided with multiple scripts and required to role-play daily with colleagues. • Multiple CRMs and dialers were utilized like Vulcan, Mojo, Lofty, and Google Voice. • Organized all information and placed proper notation on every viable lead. • Updated the company's operating system, SISU, for accountability and transaction management. • Additionally, I applied project management skills by spearheading a team, supervising their efforts to ensure they achieved their goals within the established timelines, which enhanced our overall efficiency and productivity in the sales process.

Business Development Agent

Jobget

May 2022 - Apr 2025 (3 years)

• A hiring app that allows employers to access job seekers with the criteria and qualities they wanted. • The task was to mine for leads first (which was unexpected because we expected a predictive dialer with leads infused already). • Then we reach out to these numbers in certain industries like hotels, resto, and others. We had to inquire about their job posting on a different platform and if they would allow us to copy and paste their job post to our platform. If they agree, we have to walk them through the app using their phone or computer and make certain that they can log in on their own for it to be qualified as a sign-up. Later on, I found out the technicalities which nullify sign-ups that had been processed. • At the end of the

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Virtual Assistant

– Digital Marketing Agency

Feb 2022 - Sep 2023 (1 year 8 months)

• Cold caller from a list of leads from our CRM, EngageBay. • Generate new members and set appointment for presentation via Zoom or Google Meet. • Submitting and bidding for jobs via different platforms like Upwork, etc… • Recruiting specialized skills needed for the campaign of specific members. • Performed as the Head of Operations for multiple LOBs acquired by the owner of Leadervest from October 2022 until Sept 2023.

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Customer Service

WINDOW REVIVAL

May 2021 - Mar 2022 (11 months)

• An Australian account and worked as a customer service agent for Based on the company name, it is quite obvious that the business was about repairing windows of different kinds. There were a few exemptions because of the complexity of the design or the era that which they were created. The job description was a bit confusing because we were obligated to do multiple tasks in different departments • There were several stages of training and positions that provided a certain level of compensation. • Taking an inbound call for new leads and passing them on to the sales team. • The sales team member would ask questions to clarify what type of repair needs to be done. • After getting all the information needed, they will schedule an appoin

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Appointment Setter

Meru Home BuyersMeru Estates LLC

Feb 2021 - Feb 2022 (1 year 1 month)

• Do outbound calls for 6 hours EST. • My main task was to cold call the listing provided and qualify them using the 4 pillars as a guide (asking price, condition of the property, timeline, and motivation). • Once they qualify, I reel them in for an appointment with our acquisitions manager so he can make an offer. • Podio was the CRM used for the campaign. • Update our CRM, with new leads or developments on a specific home seller. • Nurture those leads that have interest and make follow-up calls to pursue their interest. • Xencall was used as the dialer. • Internal communication was via WhatsApp.

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INSIDE SALES AGENT

Real Estate Project Solutions (REPS)

Aug 2020 - Jan 2021 (6 months)

• I was assigned to a property investor to do cold calls to sellers and set appointments if they qualify with the property investor's criteria. • A script was provided for the calls • CRM used was Podio and the dialer provided was CallTools. • Tasked to book 1to 2 appointments daily. • We were provided constant coaching by our team lead. • Slack was the agency's internal communication channel.

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OM/AC/HR/Agent

Jovial Intensive Synergy Network Services

Aug 2018 - Apr 2019 (9 months)

• Accomplished managing and supervising the operation of different campaigns/accounts with different time zones. • I was able to source out/acquire multiple accounts/campaigns that the center could consider and was able to negotiate with the prospective client on behalf of the center. • I coordinated and facilitated the processes for each campaign as specified by each client like call flow, scripts, and restrictions where agents easily understood the task at hand. • Manages our FB page for the acquisition of agents that we can consider for different campaigns that we have generated and I was able to hire qualified agents for specific campaigns. • I conducted the initial interviews for candidates and I was able to recommend who had the

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TL/Agent/Account Officer

Voice Singularity (start-up call center)

Oct 2016 - Nov 2017 (1 year 2 months)

• Accomplished managing and supervising the operation of different campaigns/accounts with different time zones. • I coordinated and facilitated the processes for each campaign as specified by each client like call flow, scripts, and restrictions where agents easily understood the task at hand. • Provided inputs and overviews like best practices for the team to have a better working relationship and a center with a great working culture. • I performed as one of the agents if the need arises to compensate for the absences of specific individuals and not disrupt the operations. • Engaged in strategic planning to align our efforts with the company's goals and targets, effectively utilizing available resources and monitoring operat

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Account Manager

Costa Del Hamilo, Inc.

Nov 2015 - May 2016 (7 months)

• I was able to provide the company with prospective buyers that eventually generated sales. • Mans the designated area for project awareness like malls and events booths and project sites to increase our presence in the market. • Provided prospective clients with project information and price computations thru visual materials provided by the company that made them decide favorably for their purchase of the property or club share. • Showcased the project thru project presentation by means of a side trip that will be organized for the client at their most convenient time which was appreciated by the client and gained favorable results. • Facilitates the process of the acquisition of a unit/club share from the point of reservation until

CSR / TELSTRA ACCOUNT

Teletech

Jan 2014 - Oct 2015 (1 year 10 months)

• The main function is to receive inbound calls and assist customers with their accounts that may involve billing concerns. • Provides accurate information regarding their account like payments due, billing cycle, type of plan, etc… • Regularly attends any training that is needed to adapt to the improvements of processes or programs. • Maintained certain statistics (KPI) that are within company standards or even better to best assess my performance on a monthly basis. • Given regular coaching sessions by my supervisor to enhance my performance.

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ACCOUNT OFFICER/MANAGER

Express Lead-Time Solutions

Oct 2011 - Oct 2013 (2 years 1 month)

• The main task is to manage existing and new corporate accounts. • Involved in Marketing & Budget planning which includes strategic and logical inputs based on facts and data. • Formulates proposals and provides competitive rates to Individual and Corporate accounts. • Coordinates with Operations in facilitating a productive process in serving our clients. • Monitors the status of vessels arriving and departing to and from the North Harbor to provide accurate schedules to our clients. • Executes a comprehensive presentation of our proposal to our clients for their appreciation and better understanding. • Committed to meeting clients on a regular basis to discuss any concerns, issues, needs, and special requirements regarding their s

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MARKETING & SALES MANAGER

Philbless Incorporated

Jul 2011 - Sep 2011 (3 months)

TSR |

accenture

Oct 2008 - Jun 2011 (2 years 9 months)

• The main function is to provide subscribers a wholesome experience in receiving their calls with proper phone etiquette, assist customers with any query regarding their account that involves the services provided and provide a resolution if the need arises. • Provides them with a walk-thru process in troubleshooting their internet connection to better understand how the system works. • Uses different tools to troubleshoot their internet connection and may confer with different departments if the need arises for an immediate solution to the issues raised. • Endorses them to the billing department if all fails from our department as it may involve certain bills that need to be fulfilled. • Regularly attends any training that is needed

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Handling Objections

Volvo Viking Cars Inc.

Feb 1994 - Mar 1995 (1 year 2 months)

Jose Randolph Sahid

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