Expertise with product and project lifecycle, including business requirements elicitation, functional specification, process mapping, and hands-on manual testing and QA execution. Strong Business Analysis leadership in stakeholder facilitation, cross-functional collaboration, team mentoring, and translating business needs into clear, testable requirements; supported by solid analytical, staffing, and budgeting skills. Experience in UAT and change management, with end-to-end ownership of data validation, Salesforce (Service & Health Cloud), mobile, Core Facets, and API testing initiatives. Delivery of complex platform transformations, including site migrations, cloud redesign and architecture, Health Cloud implementations, and the applied use of OpenAI tools for prompt engineering and AI-assisted analysis.
