Josephine Peguero

Josephine Peguero

About

Detail

Virtual Assistant | Learning and Development | Employee/Product Trainer | Quality Analyst | Inside Sales
Santo Domingo Province, Dominican Republic

Contact Josephine regarding: 
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Full-time jobs
Starting at USD1.1K/month
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Finding candidates
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Finding mentors

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Liriano Realty
    Inside Sales Agent | Scheduling Coordinator
    Liriano Realty
    Apr 2025 - Oct 2025 (7 months)
    - As an Inside Sales Agent and Scheduling Coordinator, I was responsible for prospecting and generating leads through cold calls and diligent follow-ups with potential clients. - I managed lead qualification and database management using assigned CRMs, ensuring accurate tracking of client interactions. - My role involved handling objections and initial negotiations, while I continued to follow up on leads until they were successfully converted into business opportunities. - Additionally, I utilized my document review skills to ensure that all pertinent paperwork for house purchases was thoroughly completed and submitted for our clients, enhancing the overall customer service experience and streamlining the scheduling process. - Proficie
  • GetScale
    Inside Sales Representative and Recruiter
    GetScale
    Dec 2024 - Mar 2025 (4 months)
  • Scotia GBS Dominican Republic
    Training Specialist
    Scotia GBS Dominican Republic
    Jul 2021 - Oct 2024 (3 years 4 months)
  • Scotia GBS Dominican Republic
    Training Specialist
    Scotia GBS Dominican Republic
    Jul 2021 - Oct 2024 (3 years 4 months)
    As a Training Specialist, I was responsible for designing and delivering effective training programs that enhanced employee skills and knowledge. My role involved developing comprehensive curricula tailored to meet the diverse needs of the organization, ensuring that all training materials were engaging and informative. I also provided administrative assistance to streamline training processes and improve overall efficiency. While data entry was not a primary focus, I utilized report management to analyze weekly and monthly data, which informed our training strategies and helped identify areas for improvement. This analytical approach ensured that our training initiatives were aligned with company goals and contributed to enhanced performan
  • Scotia GBS Dominican Republic
    Collections Agent
    Scotia GBS Dominican Republic
    Aug 2020 - Jul 2021 (1 year)
  • Scotia GBS Dominican Republic
    Collections Agent
    Scotia GBS Dominican Republic
    Aug 2020 - Jul 2021 (1 year)
  • Acquire BPO
    Quality Business Analyst
    Acquire BPO
    Feb 2019 - Jul 2020 (1 year 6 months)
    As a Quality Business Analyst, I was responsible for conducting thorough business analysis and requirements elicitation to ensure that project objectives were met with high standards. My role involved collaborating with stakeholders to gather and document requirements, while also implementing quality assurance (QA) processes to enhance product reliability. Additionally, I provided exceptional customer service by addressing client inquiries and ensuring their needs were met throughout the project lifecycle. I utilized skills in administrative assistance to streamline processes and improve efficiency, and I performed data entry tasks that included data validation across various metrics such as performance completion, surveys, and order entry,
  • Acquire BPO
    Customer Service Agent
    Acquire BPO
    Oct 2018 - Feb 2019 (5 months)
  • AloricaDR
    Product trainer
    AloricaDR
    Jan 2017 - Aug 2018 (1 year 8 months)
  • AloricaDR
    Technical Support Agent
    AloricaDR
    Nov 2014 - Jan 2017 (2 years 3 months)
Education verified_user 0% verified
  • UTEL Universidad
    Bachelor in Human Resources Administration, Human Resources Management/Personnel Administration, General
    UTEL Universidad
    Jan 2025 - Current (1 year 3 months)