Josephine Betts

Josephine Betts

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TOP MOBILE VISION, INC.
California, United States

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work
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Résumé

Jobs verified_user 0% verified
  • T
    Executive/Strategic Assistant
    Top Mobile Vision
    Nov 2021 - Current (4 years 10 months)
    Provided right-hand support to the Owner/President and 8 field technicians, ensuring seamless daily operations for a 24/7 commercial fleet installation company specializing in AI-enabled HD cameras. Owned full cycle A/R and A/P—processing 150+ invoices monthly, reconciling statements, and reducing past-due receivables by 20% within six months. Revamped billing and client communication workflows, cutting invoice turnaround time from 5 days to 48 hours. Maintained executive calendar, drafted correspondence, and generated weekly financial dashboards for leadership review. Additionally, managed customer service interactions across multiple channels, effectively responding to inquiries and feedback, which enhanced overall client satisfaction. Ut
  • T
    Trustee Sales Legal Assistant
    The Mortgage Law Firm
    Dec 2020 - Nov 2021 (1 year)
    Managed a 60-file caseload of nonjudicial foreclosures across multiple states, preparing Notices of Default/Sale and coordinating with lenders, servicers, and trustees to meet strict statutory deadlines. Implemented a tracking spreadsheet that flagged approaching sale dates, eliminating last-minute postponements and saving the firm potential penalties. Additionally, utilized customer service management skills by effectively handling communications across various channels to respond to inquiries and feedback, ensuring a high level of client satisfaction. Employed issue resolution techniques to track and address concerns promptly, contributing to a smoother foreclosure process. Collected and analyzed customer feedback to identify trends and o
  • O
    Firm Administrator / Executive Assistant to Managing Partners
    Osborne Rincon CPAs
    Nov 2017 - Dec 2018 (1 year 2 months)
    Directed administrative operations for a 25-person CPA firm, including HR onboarding, vendor negotiations, and facilities management. Instituted an electronic engagement letter workflow that shortened the client signoff cycle by 30%. Prepared time and billing reports and coordinated busy season schedules, freeing partner capacity for billable work. Additionally, managed customer service interactions across multiple channels, ensuring timely responses to inquiries and feedback, which enhanced client satisfaction. Implemented issue resolution strategies to track and address customer concerns effectively, contributing to improved service quality. Collected and analyzed customer feedback to identify trends and opportunities for service enhancem
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    Administrator / Legal Assistant / AR and AP Specialist
    Michael Wallace Johnson A Professional Law Corp
    May 2002 - May 2022 (20 years 1 month)
    Ran day-to-day operations for a boutique estate planning and litigation practice, supervising three administrative staff to ensure efficient workflow. Drafted wills, trusts, and probate pleadings while maintaining litigation calendars using PCLaw and Timeslips. Negotiated vendor contracts that lowered office supply costs by 15% annually. Additionally, managed customer service interactions across multiple channels, including phone, email, and live chat, to address inquiries and feedback effectively. Implemented issue resolution strategies to track and resolve customer concerns promptly, enhancing overall client satisfaction. Collected and analyzed customer feedback to identify service trends and opportunities for improvement, contributing to