Joseph Charles

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Talent Acquisition (Business Partner)

Flowmingo Al

Oct 2025 - Current (9 months)

Promoting Flowmingo's Al interview platform to hiring companies. Conduct outreach and represented the product in client interactions. Built and maintain client relationships independently. Generate qualified leads through networking and content sharing.

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Consultant

Jamcracker

May 2025 - Current (1 year 2 months)

Job title: Consultant Job description: Subject Matter Expert (SME) for the Jamcracker Services Delivery Network (JSDN) platform. Service configuration (SaaS and laaS) and Store customization in JSDN platform per client needs. Provided product training and created detailed documentation for clients and internal teams. Led client onboarding by configuring and setting up systems, and ensuring smooth access to IT services for new clients. • Provided comprehensive virtual assistance to clients throughout product support cycles, proof-of-concept (POC) initiatives, and live demonstrations, ensuring high levels of client satisfaction and technical success. • Managed daily operational workflows, including complex calendar and email management, to f

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Operations Lead (Application Support Engineer)

Jamcracker

Apr 2022 - Mar 2025 (3 years)

As an Operations Lead (Application Support Engineer), I managed a team of five, overseeing daily operations and ensuring timely, accurate task delivery for enterprise customers. I served as the Subject Matter Expert (SME) for the Jamcracker Services Delivery Network (JSDN) platform, delivering product training, demos, and onboarding sessions to enterprise clients and internal teams, which drove customer success and product adoption. Led client interactions for business-critical operations, handling escalations, reviews, and ongoing stakeholder coordination. Collaborating with sales and technical teams during pre-sales, I gathered enterprise client requirements to deliver tailored proposals. I executed customer POCs, aligning solutions with

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IT Recruiter

Jamcracker

Apr 2020 - Mar 2025 (5 years)

As an IT Recruiter, I partnered with hiring managers and clients to define job requirements and team needs, successfully recruiting for various IT roles such as Full-Stack Developers, QA Testers, and Product Managers. I utilized platforms like LinkedIn, Naukri, and various CRM and ATS tools for sourcing and managing candidates, while also building sourcing strategies based on market trends and hiring goals. Conducting interviews allowed me to assess both technical skills and cultural fit, ensuring a comprehensive evaluation of candidates. I managed end-to-end recruitment processes, including employee onboarding and candidate engagement, while negotiating offers in alignment with company policy and market standards. My role involved collabor

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Senior Application Support Engineer

Jamcracker

Apr 2018 - Mar 2022 (4 years)

As a Senior Application Support Engineer, I was responsible for providing exceptional customer support and ensuring client satisfaction through effective relationship management. I utilized various project management tools, including Asana and Monday.com, to streamline workflows and enhance team collaboration. My role involved managing inbound and outbound calls, handling escalations, and delivering product demonstrations to facilitate client onboarding and engagement. Additionally, I employed Microsoft Excel for data reporting and analysis, which allowed me to track performance metrics and improve service delivery. My experience with enterprise resource planning (ERP) systems enabled me to manage enterprise accounts effectively, ensuring t

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Application Support Engineer

Jamcracker

Apr 2015 - Mar 2018 (3 years)

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Support Engineer (On Contract)

Jamcracker

Sep 2013 - Mar 2015 (1 year 7 months)

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Data Entry Operator (On Contract)

AON Hewitt (Alp Consulting Ltd.)

Oct 2012 - Sep 2013 (1 year)

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